Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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10 / 04 / 2025
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Channel Shift, Prodo Insights, BuildTrust, uksocialhousing, digitalinclusion

Insight Paper: Breaking Down Barriers to Digital Inclusion

07 / 04 / 2025
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Prodo Insights, uksocialhousing, digitalinclusion

Safer Digital Spaces: How the Online Safety Act Impacts Tenant Engagement

cartoon image of people interacting with varying technologies
19 / 03 / 2025

Technology as a catalyst for engagement

05 / 03 / 2025

How automation can help navigate Compliance Challenges

25 / 02 / 2025

The Future of Tenant Engagement Starts with Listening

20 / 02 / 2025

The future of affordable housing

articificial intelligence visualisation
11 / 02 / 2025
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Channel Shift, Prodo Insights, Housing, UnlockCapacity, BuildTrust

Insight Paper: AI, Data & Digital Transformation in Housing

image showing housing construction
06 / 02 / 2025
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Channel Shift, Prodo Insights, Housing

Housing Hive: 8 Month Government Update Assessing Labour’s First Eight Months in Social Housing

04 / 02 / 2025

Strategic Planning for Social Housing in 2025: Building a Resilient Future

Emh group Selects Prodo to Rebuild its Digital Platform with Comprehensive 3-Year Partnership
17 / 09 / 2024

Emh group Selects Prodo to Rebuild its Digital Platform with Comprehensive 3-Year Partnership

Keeping your residents engaged
01 / 08 / 2024
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Prodo Insights, Housing

Housing 2024 recap: Keeping your residents engaged with innovative methods

How can the CRM movement in social housing support your customers?
10 / 05 / 2024
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UnlockCapacity, TransformCX, BuildTrust

How can the CRM movement in social housing support your customers?

Putting your Customers at the Heart of Innovation in Social Housing
03 / 05 / 2024
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UnlockCapacity, TransformCX, BuildTrust

Putting your Customers at the Heart of Innovation in Social Housing

How will the new consumer regulations help to address the issues in our sector?
20 / 03 / 2024
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UnlockCapacity, TransformCX, BuildTrust

How will the new consumer regulations help to address the issues in our sector?

It’s time to move digital out of the too difficult box to build trust and unlock capacity
31 / 01 / 2024
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UnlockCapacity, TransformCX, BuildTrust

It’s time to move digital out of the too difficult box to build trust and unlock capacity

Prodo & Zellar join forces to help social housing residents save money and go green
18 / 12 / 2023
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UnlockCapacity, TransformCX

Prodo & Zellar join forces to help social housing residents save money and go green

17 / 11 / 2023
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UnlockCapacity, TransformCX

No silos here - when customer, engagement and technology really rock!

contact centres creaking
18 / 10 / 2023
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Channel Shift, Prodo Insights, Housing

Contact centres creaking

How providers need to move from digital by default to digital to build trust
22 / 09 / 2023
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Channel Shift, Prodo Insights, Housing

How providers need to move from digital by default to digital to build trust

Lord Gary Porter
08 / 09 / 2023
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Prodo Insights, Housing, #ProdoLife

Former Chairman of the LGA – Lord Porter CBE joins Prodo as Strategic Advisor

09 / 08 / 2023
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Prodo Insights, Website Development

Customer data, resilience, and recovery - scratching beneath post pandemic performance

07 / 07 / 2023

How we are missing a trick making channel shift about efficiencies

26 / 06 / 2023
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Self Service

Bespoke or Off-the-Shelf: How to choose the right platform for your self-service housing portal

02 / 06 / 2023
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Self Service

Why you should give tenants the freedom to report repairs online

05 / 05 / 2023
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Prodo Insights, Housing

5 steps to improve your housing association's repair reporting process

05 / 05 / 2023
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Prodo Insights, Housing

The Social Housing Rent Cap: How You Can Use Digital to Improve Customer Experience

Hear all the Buzz about the Housing Hive’s 3rd Birthday
20 / 04 / 2023
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Prodo Insights, Housing

Hear all the Buzz about the Housing Hive’s 3rd Birthday

10 / 03 / 2023
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Channel Shift

Prodo becomes a PfH-approved supplier with new mobile app

rent cap in housing
07 / 12 / 2022
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Housing

Under pressure: how can the sector adapt even more with the financial squeezes? 

The key features of Google Analytics 4
21 / 11 / 2022

The key features of Google Analytics 4

Umbraco
21 / 11 / 2022
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Website Development

Umbraco V7 is coming to an end: now what?

02 / 09 / 2022
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Housing, Website Development

Salix Homes appoints Prodo to deliver their new affordable homes website

How to become a customer-centric housing association
05 / 08 / 2022
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Channel Shift, Housing

How to become a customer-centric housing association

11 / 05 / 2022
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Housing, Website Development

New Stockport Homes website driven by customer feedback

21 / 03 / 2022
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Prodo Insights, Housing

What are tenant satisfaction measures and what do they mean for HAs

11 / 03 / 2022
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Housing, Website Development

Midland Heart’s fresh, responsive and optimised new website

18 / 02 / 2022
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Housing, Website Development

A UX-driven Umbraco website for Eastlight Community Homes

20 / 12 / 2021
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Prodo Insights, Housing

The Housing Hive social housing event round-up of 2021

08 / 12 / 2021
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Housing, Website Development

Stockport Homes Group brand new website goes live

11 / 11 / 2021
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Prodo Insights, Housing

Our 5 key takeaways from the Connected Futures Summit

18 / 10 / 2021
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Housing, Self Service

A housing sector first: York Housing Association’s Visualiser Tool

25 / 08 / 2021
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Housing

Stockport Homes Group and Prodo continue digital transformation journey with 6 new websites

03 / 06 / 2021
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Channel Shift

Where to start with your digital transformation

03 / 06 / 2021
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Channel Shift

Key success factors to help you succeed with digital transformation

30 / 04 / 2021
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Housing

Digital transformation case studies: Q&A with Stockport Homes

28 / 04 / 2021
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Channel Shift

How to nudge the tenants that won't shift to digital channels

21 / 04 / 2021
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Channel Shift

4 ways to improve organisational efficiencies, fast

21 / 04 / 2021
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Channel Shift

An insider’s guide to driving adoption of digital platforms

19 / 04 / 2021
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Channel Shift

How to keep customers at the heart of your digital programs

16 / 04 / 2021
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Channel Shift

What does a housing association of the future look like?

14 / 04 / 2021
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Channel Shift

How to have a successful channel shift budget

12 / 04 / 2021
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Channel Shift

5 reasons your self-service portal is failing

12 / 04 / 2021
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Channel Shift, Housing

What’s Happening with Channel Shift in Local Authority and Housing?

09 / 04 / 2021
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Channel Shift, Self Service

How to Deliver a Digital Channel Shift Strategy

07 / 04 / 2021
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Channel Shift, Self Service

What is a Channel Shift Definition?

05 / 02 / 2021
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Prodo Insights, Housing

Our AI-Powered Repairs Tool with Housing Solutions

01 / 02 / 2021
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Channel Shift

The Importance of Channel Shift in Local Government

06 / 01 / 2021
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Website Development

Prodo's approach to designing your new website

14 / 12 / 2020
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Prodo Insights, Housing

7 Key Takeaways You Might Have Missed from the Housing Hive in 2020

06 / 10 / 2020
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Channel Shift, Housing

The 5 key challenges of digital transformation stopping success

05 / 10 / 2020
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Channel Shift, Housing

An excerpt from 'Shift!' The future is now: What services can look like

29 / 09 / 2020
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Prodo Insights, Housing, Website Development

Digital transformation case study: Orwell’s website & chatbot launch

29 / 09 / 2020
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Housing, Self Service

Digital transformation in housing associations: what would they do differently?

22 / 09 / 2020
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Housing, Self Service

6 core elements of a great portal

15 / 09 / 2020
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Channel Shift, Prodo Insights

Key ways digital transformation across the customer journey can build loyalty and improve retention

What do tenants want from your self-service portal?
08 / 09 / 2020
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Channel Shift, Housing, Self Service, Chatbots

What do tenants want from your self-service portal?

02 / 09 / 2020
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Prodo Insights, Website Development

Midland Heart launches new Umbraco 8 - case study

01 / 09 / 2020
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Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

01 / 09 / 2020
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Channel Shift

Channel Choice vs. Channel Shift in the Public Sector

23 / 07 / 2020
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Conversational Marketing

Why now is the time to invest in a conversational marketing strategy to amplify channel shift

17 / 07 / 2020
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Channel Shift

How channel shift can help your business

22 / 06 / 2020
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Housing

What does digital transformation really mean for housing associations?

25 / 05 / 2020
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Channel Shift, Housing

Case study: Why Orwell chose Franklin for their tenant self-service portal

22 / 05 / 2020
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Housing

Digitalisation beyond COVID-19: 4 key questions for housing associations

22 / 05 / 2020
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Prodo Insights, Housing

Do Millennials prefer remote work more than Gen X and Baby Boomers?

20 / 05 / 2020
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Prodo Insights, Housing

What does the future of work in social housing look like post COVID-19?

04 / 05 / 2020
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Housing

Prodo’s Housing Hive: sharing is caring - collaborate and learn from each other

23 / 03 / 2020
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Housing, Self Service

How Franklin can help transform your housing organisation's repairs system

16 / 03 / 2020
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Channel Shift, Housing

Empowering your tenants to adopt a digital mindset

06 / 03 / 2020
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Prodo Insights, Housing

What can Prodo bring to your housing association?

02 / 03 / 2020
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Housing, Self Service

How to use Franklin to report repairs

28 / 02 / 2020
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Housing

Prodo and the housing sector: the story so far

24 / 02 / 2020
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Channel Shift, Housing

How to prioritise, action and measure your digital transformation KPIs

19 / 02 / 2020
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Conversational Marketing

Housing Solutions gets talking to residents - a chatbot case study

17 / 02 / 2020
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Channel Shift, Housing

5 signs your housing organisation is ready for a digital transformation

14 / 02 / 2020
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Housing, Website Development

6 signs your housing organisation needs to improve web performance

5 of the biggest issues housing associations face and why digital transformation is the solution
12 / 02 / 2020
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Channel Shift, Housing

5 of the biggest issues housing associations face and why digital transformation is the solution

10 / 02 / 2020
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Housing, Self Service

How to improve your housing association's repair reporting process

06 / 01 / 2020

How to prepare for the pitch stage of a self-service portal procurement

15 / 12 / 2019
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Channel Shift, Self Service

What makes a great self-service portal for tenants?

25 / 11 / 2019
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Housing

Third party integrations in housing made simple

28 / 10 / 2019

How to get employees excited about channel shift

21 / 10 / 2019
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Channel Shift, Self Service

Getting stakeholder buy-in for a self-service portal project

How does a tenant online self-service portal work?
14 / 10 / 2019
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Housing, Self Service

How does a tenant online self-service portal work?

07 / 10 / 2019
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Channel Shift, Housing

How to benchmark your current channel shift performance

29 / 09 / 2019
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Self Service

How to measure the performance of your self-service portal

23 / 09 / 2019
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Channel Shift

How to prioritise channel shift projects

16 / 09 / 2019
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Channel Shift, Self Service

Non-technical considerations in portal procurement for IT Managers

16 / 09 / 2019
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Channel Shift, Housing

How to free up your contact centre to handle more complex cases

02 / 09 / 2019
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Channel Shift, Self Service

Do you really need a new self-service portal?

22 / 07 / 2019
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Website Development

6 steps to writing the perfect website brief

12 / 08 / 2017
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Channel Shift

How to Use Our Channel Shift ROI Calculator

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