Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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17 / 11 / 2023
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UnlockCapacity, TransformCX

No silos here - when customer, engagement and technology really rock!

We might be biased here at team Prodo, but we love working with the best talent

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18 / 10 / 2023
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Channel Shift, Prodo Insights, Housing

Contact centres creaking

You might expect the CEO of a sector-leading digital transformation agency to

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22 / 09 / 2023
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Channel Shift, Prodo Insights, Housing

How providers need to move from digital by default to digital to build trust

You might expect the CEO of a sector leading digital transformation agency to

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08 / 09 / 2023
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Prodo Insights, Housing, #ProdoLife

Former Chairman of the LGA – Lord Porter CBE joins Prodo as Strategic Advisor

Lord Gary Porter of Spalding CBE has joined sector leading digital

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Customer data, resilience, and recovery - scratching beneath post pandemic performance

Understanding your customers, colleagues and stock are fundamental pillars of

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07 / 07 / 2023

How we are missing a trick making channel shift about efficiencies

Of course digitalisation is a powerful tool to support efficient service

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27 / 06 / 2023
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Housing, #ProdoLife

Experienced technology and data leader takes the CEO role at Prodo

Following a period as Interim CEO at Housemark, Rob Quayle is moving to head up

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26 / 06 / 2023
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Self Service

Bespoke or Off-the-Shelf: How to choose the right platform for your self-service housing portal

When it comes to procuring a self-service tenant portal, you have the option of

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02 / 06 / 2023
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Self Service

Why you should give tenants the freedom to report repairs online

According to a global customer service report provided by Microsoft, 90% of

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