---
title: Prodo Blog | Jacob Howell
description: Prodo Blog
---
[ ](https://www.prodo.com)
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# Our blog
Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.
[ All ](https://www.prodo.com/resources)
[ Case Studies ](https://www.prodo.com/work)
[ Guides and templates ](https://www.prodo.com/resources/tools)
[ Blog ](https://www.prodo.com/blog)
[ Webinars ](https://prodovideo.hubs.vidyard.com/)
## Jacob Howell
.jpg)
Find me on:
[** ](https://www.linkedin.com/in/howelljacob/)
### Recent Posts
[.jpg?width=398&height=196&name=A_professional_digital_graphic_using_a_vibrant_col%20(1).jpg) ](https://www.prodo.com/blog/the-future-of-tenant-engagement-starts-with-listening)
25 / 02 / 2025
## [The Future of Tenant Engagement Starts with Listening](https://www.prodo.com/blog/the-future-of-tenant-engagement-starts-with-listening)
**The Future of Tenant Engagement Starts with Listening**
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/the-future-of-tenant-engagement-starts-with-listening)
[ ](https://www.prodo.com/blog/insight-paper-ai-data-digital-transformation-in-housing)
11 / 02 / 2025
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Prodo Insights](https://www.prodo.com/blog/tag/prodo-insights), [Housing](https://www.prodo.com/blog/tag/housing), [UnlockCapacity](https://www.prodo.com/blog/tag/unlockcapacity), [BuildTrust](https://www.prodo.com/blog/tag/buildtrust)
## [Insight Paper: AI, Data & Digital Transformation in Housing](https://www.prodo.com/blog/insight-paper-ai-data-digital-transformation-in-housing)
**Insight Paper: AI, Data, and Digital Transformation in Housing**
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/insight-paper-ai-data-digital-transformation-in-housing)
[ ](https://www.prodo.com/blog/how-can-the-crm-movement-in-social-housing-support-your-customers)
10 / 05 / 2024
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[UnlockCapacity](https://www.prodo.com/blog/tag/unlockcapacity), [TransformCX](https://www.prodo.com/blog/tag/transformcx), [BuildTrust](https://www.prodo.com/blog/tag/buildtrust)
## [How can the CRM movement in social housing support your customers?](https://www.prodo.com/blog/how-can-the-crm-movement-in-social-housing-support-your-customers)
This strategic move not only reflects a desire to bridge the gap with other
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/how-can-the-crm-movement-in-social-housing-support-your-customers)
[ ](https://www.prodo.com/blog/putting-your-customers-at-the-heart-of-innovation-in-social-housing)
03 / 05 / 2024
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[UnlockCapacity](https://www.prodo.com/blog/tag/unlockcapacity), [TransformCX](https://www.prodo.com/blog/tag/transformcx), [BuildTrust](https://www.prodo.com/blog/tag/buildtrust)
## [Putting your Customers at the Heart of Innovation in Social Housing](https://www.prodo.com/blog/putting-your-customers-at-the-heart-of-innovation-in-social-housing)
At the start of April 2024 we saw the introduction of the new regulations come
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/putting-your-customers-at-the-heart-of-innovation-in-social-housing)
[ ](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
26 / 06 / 2023
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[Self Service](https://www.prodo.com/blog/tag/self-service)
## [Bespoke or Off-the-Shelf: How to choose the right platform for your self-service housing portal](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
When it comes to procuring a [self-service tenant portal](https://www.prodo.com/self-service-portals), you have the option of
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
[ ](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
02 / 06 / 2023
-
[Self Service](https://www.prodo.com/blog/tag/self-service)
## [Why you should give tenants the freedom to report repairs online](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
According to a global customer service report provided by Microsoft, [90% of](https://info.microsoft.com/rs/157-GQE-382/images/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf)
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
[ ](https://www.prodo.com/blog/hear-all-the-buzz-about-the-housing-hives-3rd-birthday)
20 / 04 / 2023
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[Prodo Insights](https://www.prodo.com/blog/tag/prodo-insights), [Housing](https://www.prodo.com/blog/tag/housing)
## [Hear all the Buzz about the Housing Hive’s 3rd Birthday](https://www.prodo.com/blog/hear-all-the-buzz-about-the-housing-hives-3rd-birthday)
This month, the Housing Hive is turning three and we thought we’d take the
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/hear-all-the-buzz-about-the-housing-hives-3rd-birthday)
[ ](https://www.prodo.com/blog/prodo-becomes-a-pfh-approved-supplier-with-new-mobile-app)
10 / 03 / 2023
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift)
## [Prodo becomes a PfH-approved supplier with new mobile app](https://www.prodo.com/blog/prodo-becomes-a-pfh-approved-supplier-with-new-mobile-app)
We are proud to announce our mobile app has been approved on the PfH SHED 2
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/prodo-becomes-a-pfh-approved-supplier-with-new-mobile-app)
[ ](https://www.prodo.com/blog/the-key-features-of-google-analytics-4)
21 / 11 / 2022
## [The key features of Google Analytics 4](https://www.prodo.com/blog/the-key-features-of-google-analytics-4)
In this article, we will be discussing the new Google Analytics 4 (GA4)
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/the-key-features-of-google-analytics-4)
[1](https://www.prodo.com/blog/author/jacob-howell/page/1) [2](https://www.prodo.com/blog/author/jacob-howell/page/2) [3](https://www.prodo.com/blog/author/jacob-howell/page/3) [4](https://www.prodo.com/blog/author/jacob-howell/page/4) [5](https://www.prodo.com/blog/author/jacob-howell/page/5)
[...](https://www.prodo.com/blog/author/6) [6](https://www.prodo.com/blog/author/jacob-howell/page/6) [](https://www.prodo.com/blog/author/jacob-howell/page/2)
[ ](https://www.prodo.com)
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