Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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Jacob Howell

Jacob Howell

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Recent Posts

24 / 02 / 2020
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Channel Shift, Housing

How to prioritise, action and measure your digital transformation KPIs

Developing a digital transformation project can be a daunting prospect – but

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17 / 02 / 2020
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Channel Shift, Housing

5 signs your housing organisation is ready for a digital transformation

Digital advancements present a wealth of opportunities for social housing

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14 / 02 / 2020
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Housing, Website Development

6 signs your housing organisation needs to improve web performance

Your website is like the front door of your housing association – if you’ve got

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12 / 02 / 2020
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Channel Shift, Housing

5 of the biggest issues housing associations face and why digital transformation is the solution

The housing sector, like any other, faced challenges and changes over recent

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10 / 02 / 2020
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Housing, Self Service

How to improve your housing association's repair reporting process

An issue that many housing organisations have is managing the daily influx of

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06 / 01 / 2020

How to prepare for the pitch stage of a self-service portal procurement

The pitch stage is arguably one of the most important aspects of the entire

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29 / 09 / 2019
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Self Service

How to measure the performance of your self-service portal

When implementing or improving a self-service portal, whilst it goes without

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23 / 09 / 2019
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Channel Shift

How to prioritise channel shift projects

Channel shift – a process by which organisations seek to encourage customers to

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16 / 09 / 2019
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Channel Shift, Housing

How to free up your contact centre to handle more complex cases

Housing associations are all about people – and, of course, your customers are

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