--- title: How to use Franklin to report repairs description: Franklin is a self-service portal that allows tenants to take control of their accounts - find out how to use Franklin to report repairs! image: https://www.prodo.com/hubfs/Archive/Imported_Blog_Media/photo-1503345463055-de0624b23d82.jpeg --- [![Prodo Logo](https://www.prodo.com/hubfs/Prodo%20Logo.svg) ](https://www.prodo.com) [![CONTACT US](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/25768235/a3a54c3c-fbde-4800-b3a6-63dc106d37ef.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/25768235/a3a54c3c-fbde-4800-b3a6-63dc106d37ef) ![](https://www.prodo.com/hubfs/Archive/Imported_Blog_Media/photo-1503345463055-de0624b23d82.jpeg) 02 / 03 / 2020 # How to use Franklin to report repairs Franklin is a self-service portal that allows tenants to take control of their accounts - find out how to use Franklin to report repairs! ![Jacob Howell](https://www.prodo.com/hubfs/Jacob%20I%20suppose-1%20(1).jpg) [ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell) - [Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service) - ** Share on LinkedIn - **Tweet - **Share on Facebook - **Share via email Contact us ** Franklin is a fully tenant-focused [self-service portal](https://www.prodo.com/self-service-portals) that allows tenants to perform tasks online like paying rent, reporting and scheduling repairs and view transaction history. In this blog, we’ll show you how to use Franklin to report repairs.  ## 1. Head to the repairs page When you’ve logged in to the self-service portal, your dashboard should look a little something like this. Click onto the repairs module and select ‘report’. ![franklinrepair](https://www.prodo.com/hs-fs/hubfs/Archive/Imported_Blog_Media/franklinrepair-1.png?width=600&name=franklinrepair-1.png)   ## 2. Diagnose your repair The next thing Franklin will help you do is diagnose your repair. Here, you’ll need to type into the search bar what the problem is. Franklin will then serve up a list of suggestions and ask a couple of questions to get to the root of the repair issue. ## 3. Add extra details and photos Once you’ve diagnosed your repair, you’ll then be given the opportunity to provide more specific details about the problem and attach pictures, if needed. Then you’ll be able to submit your repair into the self-service portal. ![Capture99](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) ## 4. Schedule your repair When you’ve submitted your repair, you’ll be taken through to the next page. Click ‘Complete repair’. This is where you’ll be able to schedule an appointment to fix the problem. Choose a date and a time to suit you then click ‘Confirm & book repair’. Then you should be taken to the final page which will show you details of your repair appointment and give you the option to return to the dashboard or view a list of your repairs.   If you're still unsure, why not book a demo and get to know Franklin a little better? ![Jacob Howell](https://www.prodo.com/hubfs/Jacob%20I%20suppose-1%20(1).jpg) [ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell) 21 / 07 / 2022 - [Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service) ![Jacob Howell](https://www.prodo.com/hubfs/Jacob%20I%20suppose-1%20(1).jpg) [ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell) ## [Insight Paper: AI, Data & Digital Transformation in Housing](https://www.prodo.com/blog/insight-paper-ai-data-digital-transformation-in-housing) **Insight Paper: AI, Data, and Digital Transformation in Housing** [Find Out More **](https://www.prodo.com/blog/insight-paper-ai-data-digital-transformation-in-housing) 03 / 04 / 2025 - [Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Prodo Insights](https://www.prodo.com/blog/tag/prodo-insights), [Housing](https://www.prodo.com/blog/tag/housing), [UnlockCapacity](https://www.prodo.com/blog/tag/unlockcapacity), [BuildTrust](https://www.prodo.com/blog/tag/buildtrust) [ Zack Hodge ](https://www.prodo.com/blog/author/zack-hodge) ## [Housing Hive: 8 Month Government Update Assessing Labour’s First Eight Months in Social Housing](https://www.prodo.com/blog/housing-hive-8-month-government-update-assessing-labours-first-eight-months-in-social-housing) **Introduction** [Find Out More **](https://www.prodo.com/blog/housing-hive-8-month-government-update-assessing-labours-first-eight-months-in-social-housing) 06 / 02 / 2025 - [Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Prodo Insights](https://www.prodo.com/blog/tag/prodo-insights), [Housing](https://www.prodo.com/blog/tag/housing) ![Thom Shackleford](https://www.prodo.com/hubfs/Thom%20@%20Prodo%203.jpg) [ Thom Shackleford ](https://www.prodo.com/blog/author/thom-shackleford) ## [Housing 2024 recap: Keeping your residents engaged with innovative methods](https://www.prodo.com/blog/keep-your-residents-engaged-with-innovative-methods) With the housing industry facing many challenges at the moment with everything [Find Out More **](https://www.prodo.com/blog/keep-your-residents-engaged-with-innovative-methods) 01 / 08 / 2024 - [Prodo Insights](https://www.prodo.com/blog/tag/prodo-insights), [Housing](https://www.prodo.com/blog/tag/housing) [![Footer-logo](https://www.prodo.com/hubfs/Footer-logo.svg) ](https://www.prodo.com) [Let's collaborate](https://www.prodo.com/contact) - - - - Back to top - [hello@prodo.com](mailto:hello@prodo.com) - [0844 871 7272](tel:08448717272) - The Stables, Little Heath Rd, Littleton, Chester, CH3 7DW - © 2021 Prodo - [Terms and conditions](https://www.prodo.com/terms-conditions) - [Privacy policy](https://www.prodo.com/privacy-policy) - ![logo-grid](https://www.prodo.com/hs-fs/hubfs/logo-grid.png?width=2000&name=logo-grid.png) ![websights](https://ws.zoominfo.com/pixel/62615c824b53e800128b500d) ![](https://px.ads.linkedin.com/collect/?pid=1039588&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jacob Howell", "url" : "https://www.prodo.com/blog/author/jacob-howell" }, "dateModified" : "2022-07-21T08:48:55.417Z", "datePublished" : "2020-03-02T05:00:00.000Z", "headline" : "How to use Franklin to report repairs", "image" : [ "https://www.prodo.com/hubfs/Archive/Imported_Blog_Media/photo-1503345463055-de0624b23d82.jpeg" ], "mainEntityOfPage" : { "@id" : "https://www.prodo.com/blog/how-to-use-franklin-to-report-repairs", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.prodo.com/hubfs/prodo-logo-horizontal-dark-RGB.png" }, "name" : "Prodo" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.prodo.com/", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "Chester", "addressRegion" : "Cheshire", "postalCode" : "CH3 7DW", "streetAddress" : "The Stables, Little Heath Road, Littleton" }, "aggregateRating" : { "@type" : "AggregateRating", "ratingValue" : "4.9", "reviewCount" : "11" }, "description" : "We are Prodo, a digital transformation agency based in the North West. 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