02 / 03 / 2020

How to use Franklin to report repairs

Franklin is a self-service portal that allows tenants to take control of their accounts - find out how to use Franklin to report repairs!

Franklin is a fully tenant-focused self-service portal that allows tenants to perform tasks online like paying rent, reporting and scheduling repairs and view transaction history. In this blog, we’ll show you how to use Franklin to report repairs. 

1. Head to the repairs page

When you’ve logged in to the self-service portal, your dashboard should look a little something like this. Click onto the repairs module and select ‘report’.


2. Diagnose your repair

The next thing Franklin will help you do is diagnose your repair. Here, you’ll need to type into the search bar what the problem is. Franklin will then serve up a list of suggestions and ask a couple of questions to get to the root of the repair issue.

HubSpot Video


3. Add extra details and photos

Once you’ve diagnosed your repair, you’ll then be given the opportunity to provide more specific details about the problem and attach pictures, if needed. Then you’ll be able to submit your repair into the self-service portal.


4. Schedule your repair

When you’ve submitted your repair, you’ll be taken through to the next page. Click ‘Complete repair’. This is where you’ll be able to schedule an appointment to fix the problem. Choose a date and a time to suit you then click ‘Confirm & book repair’. Then you should be taken to the final page which will show you details of your repair appointment and give you the option to return to the dashboard or view a list of your repairs.

HubSpot Video


If you're still unsure, why not book a demo and get to know Franklin a little better?

New call-to-action

Need a new website - Download our Website Project Profile Template to get you started

A housing sector first: York Housing Association’s Visualiser Tool

When it comes to making a house a home, the small things can mean a lot. Say,

Find Out More
12 / 11 / 2021 -

Self Service, Housing

How to Deliver a Digital Channel Shift Strategy

Looking to implement an effective channel shift? We’re here to help you deliver

Find Out More
24 / 01 / 2022 -

Channel Shift, Self Service

What is a Channel Shift Definition?

You may have heard of the term ‘channel shift’ as one of the new buzzwords of

Find Out More
19 / 11 / 2021 -

Channel Shift, Self Service