Next session: 28th September 2023, 11am
Agenda: Digital Transformation in the Housing Sector: Navigating Challenges and Realising Benefits
Where? Zoom
There’s rightly a significant drive into digital transformation in the housing sector. The potential benefits into customer experience and process efficiency are all very well documented, and something most housing associations are pushing towards.
However, embarking on this transformation journey can be intricate, especially when dealing with well-established internal systems and processes. The challenges are multifaceted:
These questions not only have the capacity to slow down transformational initiatives but also to bring them to a standstill.
In the upcoming Housing Hive session, we will delve into the essential considerations for proficiently strategising and executing digital transformation. Drawing from over two decades of experience in the housing sector, we will also share insights from real-world projects.
See you there!
On the previous Housing Hive, we looked at how you decide whether your website needs a full rebuild or simply a refresh, considering everything from the CMS it’s built on to the design and functionality.
Your website is the front door to your organisation. It’s your springboard for driving forward digital transformation and channel shift, a place to share information as well as access and signposts to other digital channels like your self-service or lettings portals.
Justine Thompson, Lead Transformation Partner at Silva Homes
Prodo has been working in the housing sector as a leading digital partner for over 16 of our 21 years and one of the main reasons we love the sector, is different association’s capacity to share best practice with each other.
Now more than ever, we’re seeing the community collaborate and rapidly evolve its response to the COVID-19 outbreak, breaking new boundaries across digital transformation and communication.
We wanted to play our part in this collaboration, so decided to bring together as many social housing professionals from across the country together in this very unusual time of change to support each other, share ideas of what’s worked and discuss what the new future may look like. And from that, The Housing Hive was born!