Next session: 28th September 2023, 11am
Agenda: Digital Transformation in the Housing Sector: Navigating Challenges and Realising Benefits
Where? Zoom

There’s rightly a significant drive into digital transformation in the housing sector. The potential benefits into customer experience and process efficiency are all very well documented, and something most housing associations are pushing towards.

However, embarking on this transformation journey can be intricate, especially when dealing with well-established internal systems and processes. The challenges are multifaceted:

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• Where should the journey commence?
• How can engagement of key stakeholders and customers be ensured?
• What steps are necessary to transition from the current state to a modernised future?
• Which systems merit exploration, and what's the best approach for their procurement?
• How can you guarantee that these changes will genuinely benefit both customers and colleagues?

These questions not only have the capacity to slow down transformational initiatives but also to bring them to a standstill.

In the upcoming Housing Hive session, we will delve into the essential considerations for proficiently strategising and executing digital transformation. Drawing from over two decades of experience in the housing sector, we will also share insights from real-world projects.

See you there!