The Housing Hive

Next session: The Great Trust Gap: Why Residents Don’t Believe Us Anymore

Topic: An open-and-honest discussion into what’s driving the trust gap within the sector

Panellists: TBC

Where? Teams

When? 16^th July @ 11am

Trust between housing providers and residents feels harder to build than ever - and this session will explore why.

Even with improvements to services, communication and digital tools, many residents still feel unheard or unconvinced. So, where’s the disconnect?

In our next Housing Hive, we’re joined by our expert panel to share their insight, experience and practical perspectives, to dig into what’s really behind the trust gap, why good intentions don’t always lead to better resident experiences, and what housing providers can do differently to build stronger, more positive relationships.

We’ll cover things like:

Why trust feels so fragile right now
What residents really mean when they say they don’t feel listened to
The role of communication, transparency and empathy
How complaints and feedback can help shape better services
Practical ways to rebuild confidence and strengthen relationships

Sign up to our next Housing Hive below

“I love that the Housing Hive gives me a chance to engage with other housing professionals, who I wouldn’t usually get to speak with. The success stories have been great, as have the ideas from across the sector!”

Justine Thompson, Lead Transformation Partner at Silva Homes

What is The Housing Hive?

Prodo has been working in the housing sector as a leading digital partner for over 16 of our 21 years and one of the main reasons we love the sector, is different association’s capacity to share best practice with each other.

Now more than ever, we’re seeing the community collaborate and rapidly evolve its response to the COVID-19 outbreak, breaking new boundaries across digital transformation and communication.

We wanted to play our part in this collaboration, so decided to bring together as many social housing professionals from across the country together in this very unusual time of change to support each other, share ideas of what’s worked and discuss what the new future may look like. And from that, The Housing Hive was born!

Watch previous Housing Hives on demand