Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

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Midland Heart launches new Umbraco 8 - case study

Midland Heart are a leading housing organisation based in the West

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01 / 09 / 2020
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Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a rise

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01 / 09 / 2020
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Channel Shift

Channel Choice vs. Channel Shift in the Public Sector

In March 2017, the UK government published a policy paper outlining its digital

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23 / 07 / 2020
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Conversational Marketing

Why now is the time to invest in a conversational marketing strategy to amplify channel shift

You’ve probably heard it already – chatbots are the future. We’re not spouting

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17 / 07 / 2020
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Channel Shift

How digital channel shift can help your business

Communication and service delivery in the public sector is increasingly

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22 / 06 / 2020
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Housing

What does digital transformation really mean for housing associations?

Official definition: Digital transformation means to strategically use digital

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25 / 05 / 2020
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Channel Shift, Housing

Case study: Why Orwell chose Franklin for their tenant self-service portal

Orwell Housing Association was one of our very first customers for Franklin –

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22 / 05 / 2020
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Housing

Digitalisation beyond COVID-19: 4 key questions for housing associations

The rate at which the COVID-19 crisis has escalated has inevitably had direct

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