Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

resources-bg
15 / 09 / 2020
-

Channel Shift, Prodo Insights

Key ways digital transformation across the customer journey can build loyalty and improve retention

In 2019, it was reported that 21% of companies think they’ve already

Find out more

What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

Find out more

Midland Heart launches new Umbraco 8 - case study

Midland Heart are a leading housing organisation based in the West

Find out more
01 / 09 / 2020
-

Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a rise

Find out more
01 / 09 / 2020
-

Channel Shift

Channel Choice vs. Channel Shift in the Public Sector

In March 2017, the UK government published a policy paper outlining its digital

Find out more
23 / 07 / 2020
-

Conversational Marketing

Why now is the time to invest in a conversational marketing strategy to amplify channel shift

You’ve probably heard it already – chatbots are the future. We’re not spouting

Find out more
17 / 07 / 2020
-

Channel Shift

How channel shift can help your business

Communication and service delivery in the public sector is increasingly

Find out more
22 / 06 / 2020
-

Housing

What does digital transformation really mean for housing associations?

Official definition: Digital transformation means to strategically use digital

Find out more
25 / 05 / 2020
-

Channel Shift, Housing

Case study: Why Orwell chose Franklin for their tenant self-service portal

Orwell Housing Association was one of our very first customers for Franklin –

Find out more
1 ...
5 6 7 8 9