Put simply, digital transformation is all about improving efficiencies and business processes, culture and customer experience with the latest digital technologies. We’re in an ever-changing, all-improving world where every day we see the launch of new digital solutions. With this in mind, a business that doesn’t take the digital steps is at risk of getting left behind whilst others thrive by taking these changes in their stride. Ultimately, it’s all about getting the most out of your business by using clever tech to make operations run smoother.
So, what do these digital solutions look like? Well, they can be anything from…
At the beginning of your digital transformation project but don’t know where to start? Our advice is to start by assessing your needs. Think about what it is that both your business and customers need. To really see the benefits of your digital transformation, you want to make sure you’re covering all areas. There’s no use improving the customer journey if it’s complicating your internal processes. You need to consider the needs of both to ensure your solution works hand-in-hand.
Our blog goes into further detail and also explains what your next steps should be.
Digital transformation in housing associations is vital for the sector to keepFind Out More
A digital transformation helps organisations take the necessary steps to ensureFind Out More
Wondering about digital transformation in housing associations? We’ve spoken toFind Out More
Starting any project can be a little daunting, but knowing the common challenges others have faced will help you prepare. Before you get into the thick of it, take a look at our five key challenges of digital transformation so you know what to expect.
Prep for a successful digital transformation project by prioritising, actioning and measuring your KPIs. Ironing out what these are first will make for a smoother project, helping everyone understand what the end goal is. We’ve broken down the following steps…
Start measuring your digital transformation KPIs over on our blog.
Trying to achieve B2B digital transformation within your organisation? Our blog shares seven ways to start implementing. From embracing new channels of communication to developing your buyer personas, hosting online events and utilising video in future marketing strategies - we break down what your next steps should look like for a B2B digital transformation.
From automation, keeping consistent, data protection, staying relevant, we explore the key ways you can improve the digital transformation customer journey through building customer loyalty and improving retention.
We've been experts in driving digital transformation for over 20 years. Tell us more about your challenges and we'll work with you to help you achieve your channel shift ambitions.