Digital transformation

The Ultimate Guide to Digital Transformation

Looking to transform your business with digital? Dealing with poor internal processes, slow efficiencies and producing a poor user experience across your website? Using enhanced, automated solutions will solve all of those problems and take your organisation into the current digital era.

What is digital transformation?

Put simply, digital transformation is all about improving efficiencies and business processes, culture and customer experience with the latest digital technologies. We’re in an ever-changing, all-improving world where every day we see the launch of new digital solutions. With this in mind, a business that doesn’t take the digital steps is at risk of getting left behind whilst others thrive by taking these changes in their stride. Ultimately, it’s all about getting the most out of your business by using clever tech to make operations run smoother.

 

So, what do these digital solutions look like? Well, they can be anything from…

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Where to start with your digital transformation

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At the beginning of your digital transformation project but don’t know where to start? Our advice is to start by assessing your needs. Think about what it is that both your business and customers need. To really see the benefits of your digital transformation, you want to make sure you’re covering all areas. There’s no use improving the customer journey if it’s complicating your internal processes. You need to consider the needs of both to ensure your solution works hand-in-hand.

Our blog goes into further detail and also explains what your next steps should be.

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Digital transformation in Housing

5 signs your housing organisation is ready for a digital transformation

Digital transformation in housing associations is vital for the sector to keep

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What does digital transformation really mean for HAs?

A digital transformation helps organisations take the necessary steps to ensure

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Digital transformation in housing associations: what would they do differently?

Wondering about digital transformation in housing associations? We’ve spoken to

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Key challenges of digital transformation

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Starting any project can be a little daunting, but knowing the common challenges others have faced will help you prepare. Before you get into the thick of it, take a look at our five key challenges of digital transformation so you know what to expect.

 

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How to prioritise, action and measure your digital transformation KPIs

shape2 How to prioritise, action and measure your digital transformation KPIs Shape-14-1

Prep for a successful digital transformation project by prioritising, actioning and measuring your KPIs. Ironing out what these are first will make for a smoother project, helping everyone understand what the end goal is. We’ve broken down the following steps…

  • Mindset
  • Planning
  • Delivery
  • Measurement and improvement


Start measuring your digital transformation KPIs over on our blog.

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7 ways to implement B2B digital transformation

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Trying to achieve B2B digital transformation within your organisation? Our blog shares seven ways to start implementing. From embracing new channels of communication, to developing your buyer personas, hosting online events and utilising video in future marketing strategies - we break down what your next steps should look like for a B2B digital transformation.

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Prodo's digital transformation services

Web development
Design & build websites that deliver results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

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Customer Portals
Develop bespoke self-service portals for tenants

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

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Chatbots
Improve efficiencies with chatbots

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

Find out more
Apps
Intuitive app development to make channel shift easy

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Find out more
Web development
Design & build websites that deliver results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

Find out more
Customer Portals
Develop bespoke self-service portals for tenants

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

Find out more
Chatbots
Improve efficiencies with chatbots

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

Find out more
Apps
Intuitive app development to make channel shift easy

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Find out more

Key success factors to help you succeed with digital transformation

We’ve been a part of some pretty amazing digital transformation projects over the years and because of this, we’ve picked up some key success tips along the way, starting with embracing change. Want to know more? Take a look at our key success factors of digital transformation.

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Digital transformation in action...

Q&A with Jordan at Stockport Homes

Join us for one of our digital transformation case studies. Find out what

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Orwell’s website and chatbot launch

Learn more about the launch of Orwell’s website and chatbot and the digital

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Key ways digital transformation across the customer journey can build loyalty and improve retention

shape2 Key ways digital transformation across the customer journey can build loyalty and improve retention Shape-14-1

From automation, keeping consistent, data protection, staying relevant, we explore the key ways you can improve the digital transformation customer journey through building customer loyalty and improving retention.

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Got a digital transformation project you need help with?

We've been experts in driving digital transformation for over 20 years. Tell us more about your challenges and we'll work with you to help you achieve your channel shift ambitions.

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Tell us more...

Got a channel shift project you need help with?

We've been experts in driving digital transformation for over 20 years. Tell us more about your challenges and we'll work with you to help you achieve your channel shift ambitions.

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