21 / 09 / 2021

How to Deliver a Digital Channel Shift Strategy

Looking to implement effective channel shift? We’re here to help you deliver your strategy with the ultimate goal of..

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Our blog

How to Deliver a Digital Channel Shift Strategy

Looking to implement effective channel shift? We’re here to help you deliver

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09 / 04 / 2021 -

Channel Shift, Self Service

What is Channel Shift?

You may have heard of the term ‘channel shift’ as one of the new buzzwords

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07 / 04 / 2021 -

Channel Shift, Self Service

Digital transformation in housing associations: what would they do differently?

 

We like to say that digital transformation in housing associations is a

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29 / 09 / 2020 -

Self Service, Housing

6 core elements of a great portal

In today’s self-service world, online portals are fast becoming a necessity

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22 / 09 / 2020 -

Self Service, Housing

What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

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08 / 09 / 2020 -

Self Service, Housing

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a

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01 / 09 / 2020 -

Channel Shift, Self Service, Housing

Why you should give tenants the freedom to report repairs online

Giving your tenants the freedom to report repairs online will mean they’ll

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30 / 03 / 2020 -

Self Service

How Franklin can help transform your housing organisation's repairs system

If you haven’t already heard the buzz, Franklin is a fully tenant-focused,

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23 / 03 / 2020 -

Self Service, Housing

How to use Franklin to report repairs

Franklin is a fully tenant-focused self-service portal that allows tenants

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02 / 03 / 2020 -

Self Service, Housing

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