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Our little corner of the world wide web to share thoughts, insights, learnings, stories and more!

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18 / 10 / 2021
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Self Service, Housing

A housing sector first: York Housing Association’s Visualiser Tool

When it comes to making a house a home, the small things can mean a lot.

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09 / 04 / 2021
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Channel Shift, Self Service

How to Deliver a Digital Channel Shift Strategy

Looking to implement an effective channel shift? We’re here to help you

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07 / 04 / 2021
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Channel Shift, Self Service

What is a Channel Shift Definition?

You may have heard of the term ‘channel shift’ as one of the new buzzwords

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29 / 09 / 2020
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Self Service, Housing

Digital transformation in housing associations: what would they do differently?

 

We like to say that digital transformation in housing associations is a

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22 / 09 / 2020
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Self Service, Housing

6 core elements of a great portal

In today’s self-service world, online portals are fast becoming a necessity

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08 / 09 / 2020
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Self Service, Housing

What do tenants want from your tenant self-service portal?

In a growing digital world, now is not only the right time but it's also the

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01 / 09 / 2020
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Channel Shift, Self Service, Housing

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a

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30 / 03 / 2020
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Self Service

Why you should give tenants the freedom to report repairs online

Giving your tenants the freedom to report repairs online will mean they’ll

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23 / 03 / 2020
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Self Service, Housing

How Franklin can help transform your housing organisation's repairs system

If you haven’t already heard the buzz, Franklin is a fully tenant-focused,

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