---
title: Prodo Blog | Self Service
description: Self Service | Prodo Blog
---
[ ](https://www.prodo.com)
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# Our blog
Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.
[ All ](https://www.prodo.com/resources)
[ Case Studies ](https://www.prodo.com/work)
[ Guides and templates ](https://www.prodo.com/resources/tools)
[ Blog ](https://www.prodo.com/blog)
[ Webinars ](https://prodovideo.hubs.vidyard.com/)
[ ](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
26 / 06 / 2023
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[Self Service](https://www.prodo.com/blog/tag/self-service)
## [Bespoke or Off-the-Shelf: How to choose the right platform for your self-service housing portal](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
When it comes to procuring a [self-service tenant portal](https://www.prodo.com/self-service-portals), you have the option of
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/bespoke-or-off-the-shelf-how-to-choose-the-right-platform-for-your-self-service-housing-portal-0)
[ ](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
02 / 06 / 2023
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[Self Service](https://www.prodo.com/blog/tag/self-service)
## [Why you should give tenants the freedom to report repairs online](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
According to a global customer service report provided by Microsoft, [90% of](https://info.microsoft.com/rs/157-GQE-382/images/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf)
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/why-you-should-give-tenants-the-freedom-to-report-repairs-online)
[ ](https://www.prodo.com/blog/york-housing-associations-visualiser-tool)
18 / 10 / 2021
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [A housing sector first: York Housing Association’s Visualiser Tool](https://www.prodo.com/blog/york-housing-associations-visualiser-tool)
When it comes to making a house a home, the small things can mean a lot. Say,
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/york-housing-associations-visualiser-tool)
[ ](https://www.prodo.com/blog/how-to-deliver-a-digital-channel-shift-strategy)
09 / 04 / 2021
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [How to Deliver a Digital Channel Shift Strategy](https://www.prodo.com/blog/how-to-deliver-a-digital-channel-shift-strategy)
Looking to implement an effective [channel shift](https://www.prodo.com/the-ultimate-guide-to-channel-shift)? We’re here to help you deliver
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/how-to-deliver-a-digital-channel-shift-strategy)
[ ](https://www.prodo.com/blog/what-is-channel-shift)
07 / 04 / 2021
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [What is a Channel Shift Definition?](https://www.prodo.com/blog/what-is-channel-shift)
You may have heard of the term ‘channel shift’ as one of the new buzzwords of
[ Jenny Bradshaw ](https://www.prodo.com/blog/author/jenny-bradshaw)
[Find out more **](https://www.prodo.com/blog/what-is-channel-shift)
[ ](https://www.prodo.com/blog/digital-transformation-what-would-has-do-differently)
29 / 09 / 2020
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [Digital transformation in housing associations: what would they do differently?](https://www.prodo.com/blog/digital-transformation-what-would-has-do-differently)
We like to say that [digital transformation](https://www.prodo.com/the-ultimate-guide-to-digital-transformation) in housing associations is a
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/digital-transformation-what-would-has-do-differently)
[ ](https://www.prodo.com/blog/6-core-elements-of-a-great-portal)
22 / 09 / 2020
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [6 core elements of a great portal](https://www.prodo.com/blog/6-core-elements-of-a-great-portal)
In today’s self-service world, online portals are fast becoming a necessity
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/6-core-elements-of-a-great-portal)
[ ](https://www.prodo.com/blog/what-do-tenants-want-from-your-self-service-portal)
08 / 09 / 2020
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service), [Chatbots](https://www.prodo.com/blog/tag/chatbots)
## [What do tenants want from your self-service portal?](https://www.prodo.com/blog/what-do-tenants-want-from-your-self-service-portal)
In a growing digital world, now is not only the right time but it's also the
[ Jenny Bradshaw ](https://www.prodo.com/blog/author/jenny-bradshaw)
[Find out more **](https://www.prodo.com/blog/what-do-tenants-want-from-your-self-service-portal)
[ ](https://www.prodo.com/blog/practical-advice-on-how-to-reduce-call-centre-volume)
01 / 09 / 2020
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [Practical advice on how to reduce call centre volume](https://www.prodo.com/blog/practical-advice-on-how-to-reduce-call-centre-volume)
As a result of the world-wide pandemic earlier this year, 2020 has seen a rise
[ Jenny Bradshaw ](https://www.prodo.com/blog/author/jenny-bradshaw)
[Find out more **](https://www.prodo.com/blog/practical-advice-on-how-to-reduce-call-centre-volume)
[1](https://www.prodo.com/blog/tag/self-service/page/1) [2](https://www.prodo.com/blog/tag/self-service/page/2)
[](https://www.prodo.com/blog/tag/self-service/page/2)
[ ](https://www.prodo.com)
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