---
title: Prodo Blog | Self Service (2)
description: Self Service | Prodo Blog (2)
---
[ ](https://www.prodo.com)
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# Our blog
Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.
[ All ](https://www.prodo.com/resources)
[ Case Studies ](https://www.prodo.com/work)
[ Guides and templates ](https://www.prodo.com/resources/tools)
[ Blog ](https://www.prodo.com/blog)
[ Webinars ](https://prodovideo.hubs.vidyard.com/)
[ ](https://www.prodo.com/blog/transform-your-housing-organisations-repairs)
23 / 03 / 2020
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [How Franklin can help transform your housing organisation's repairs system](https://www.prodo.com/blog/transform-your-housing-organisations-repairs)
If you haven’t already heard the buzz, Franklin is a fully tenant-focused,
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/transform-your-housing-organisations-repairs)
[ ](https://www.prodo.com/blog/how-to-use-franklin-to-report-repairs)
02 / 03 / 2020
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [How to use Franklin to report repairs](https://www.prodo.com/blog/how-to-use-franklin-to-report-repairs)
Franklin is a fully tenant-focused [self-service portal](https://www.prodo.com/self-service-portals) that allows tenants to
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/how-to-use-franklin-to-report-repairs)
[ ](https://www.prodo.com/blog/how-to-improve-your-repair-reporting-process)
10 / 02 / 2020
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [How to improve your housing association's repair reporting process](https://www.prodo.com/blog/how-to-improve-your-repair-reporting-process)
An issue that many housing organisations have is managing the daily influx of
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/how-to-improve-your-repair-reporting-process)
[ ](https://www.prodo.com/blog/what-makes-a-great-self-service-tenant-portal)
15 / 12 / 2019
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [What makes a great self-service portal for tenants?](https://www.prodo.com/blog/what-makes-a-great-self-service-tenant-portal)
When we first came up with the Franklin [self-service portal](https://www.prodo.com/expertise/self-service-portals) concept, we knew we
[ Pippa Adams, CEO ](https://www.prodo.com/blog/author/pippa-adams-ceo)
[Find out more **](https://www.prodo.com/blog/what-makes-a-great-self-service-tenant-portal)
[ ](https://www.prodo.com/blog/getting-stakeholder-buy-in-for-a-self-service-portal-project)
21 / 10 / 2019
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [Getting stakeholder buy-in for a self-service portal project](https://www.prodo.com/blog/getting-stakeholder-buy-in-for-a-self-service-portal-project)
Channel shift projects are at least as much about mindset change as
[ Pippa Adams, CEO ](https://www.prodo.com/blog/author/pippa-adams-ceo)
[Find out more **](https://www.prodo.com/blog/getting-stakeholder-buy-in-for-a-self-service-portal-project)
[ ](https://www.prodo.com/blog/how-does-a-tenant-self-service-portal-work)
14 / 10 / 2019
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[Housing](https://www.prodo.com/blog/tag/housing), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [How does a tenant online self-service portal work?](https://www.prodo.com/blog/how-does-a-tenant-self-service-portal-work)
A tenant online [self-service portal](https://www.prodo.com/expertise/self-service-portals) provides housing association tenants with
[ Jenny Bradshaw ](https://www.prodo.com/blog/author/jenny-bradshaw)
[Find out more **](https://www.prodo.com/blog/how-does-a-tenant-self-service-portal-work)
[ ](https://www.prodo.com/blog/how-to-measure-the-performance-of-your-self-service-portal)
29 / 09 / 2019
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[Self Service](https://www.prodo.com/blog/tag/self-service)
## [How to measure the performance of your self-service portal](https://www.prodo.com/blog/how-to-measure-the-performance-of-your-self-service-portal)
When implementing or improving a [self-service portal](https://www.prodo.com/self-service-portals), whilst it goes without
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/how-to-measure-the-performance-of-your-self-service-portal)
[ ](https://www.prodo.com/blog/non-technical-considerations-in-portal-procurement-for-it-managers)
16 / 09 / 2019
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [Non-technical considerations in portal procurement for IT Managers](https://www.prodo.com/blog/non-technical-considerations-in-portal-procurement-for-it-managers)
When you need to procure a new self-service portal for your housing
[ Jenny Bradshaw ](https://www.prodo.com/blog/author/jenny-bradshaw)
[Find out more **](https://www.prodo.com/blog/non-technical-considerations-in-portal-procurement-for-it-managers)
[ ](https://www.prodo.com/blog/do-you-really-need-a-new-self-service-portal)
02 / 09 / 2019
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[Channel Shift](https://www.prodo.com/blog/tag/channel-shift), [Self Service](https://www.prodo.com/blog/tag/self-service)
## [Do you really need a new self-service portal?](https://www.prodo.com/blog/do-you-really-need-a-new-self-service-portal)
As the landscape of technology is ever-evolving, it goes without saying that
.jpg?width=40&height=40&name=Jacob%20I%20suppose-1%20(1).jpg)
[ Jacob Howell ](https://www.prodo.com/blog/author/jacob-howell)
[Find out more **](https://www.prodo.com/blog/do-you-really-need-a-new-self-service-portal)
[](https://www.prodo.com/blog/tag/self-service/page/1)
[1](https://www.prodo.com/blog/tag/self-service/page/1) [2](https://www.prodo.com/blog/tag/self-service/page/2)
[ ](https://www.prodo.com)
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