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28 / 10 / 2019

How to get employees excited about channel shift

As with any change, channel shift can elicit a fearful reaction in employees.

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21 / 10 / 2019
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Channel Shift, Self Service

Getting stakeholder buy-in for a self-service portal project

Channel shift projects are at least as much about mindset change as

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14 / 10 / 2019
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Self Service

How does a tenant online self-service portal work?

A tenant online self-service portal provides housing association tenants with

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07 / 10 / 2019
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Channel Shift, Housing

How to benchmark your current channel shift performance

The UK is one of the most ‘digital’ nations in the world, and there are

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23 / 09 / 2019
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Channel Shift

How to prioritise channel shift projects

Channel shift – a process by which organisations seek to encourage customers to

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16 / 09 / 2019
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Channel Shift, Self Service

Non-technical considerations in portal procurement for IT Managers

When you need to procure a new self-service portal for your housing

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16 / 09 / 2019
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Channel Shift

How to free up your contact centre to handle more complex cases

Housing associations are all about people – and, of course, your customers are

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02 / 09 / 2019
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Channel Shift, Self Service

Do you really need a new self-service portal?

As the landscape of technology is ever-evolving, it goes without saying that

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