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As with any change, channel shift can elicit a fearful reaction in employees.
Channel shift projects are at least as much about mindset change as
A tenant online self-service portal provides housing association tenants with
The UK is one of the most ‘digital’ nations in the world, and there are
When implementing or improving a self-service portal, whilst it goes without
Channel shift – a process by which organisations seek to encourage customers to
When you need to procure a new self-service portal for your housing
Housing associations are all about people – and, of course, your customers are
As the landscape of technology is ever-evolving, it goes without saying that
