Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

16 / 09 / 2019

Channel Shift, Housing

How to free up your contact centre to handle more complex cases

Housing associations are all about people – and, of course, your customers are

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02 / 09 / 2019

Channel Shift, Self Service

Do you really need a new self-service portal?

As the landscape of technology is ever-evolving, it goes without saying that

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22 / 07 / 2019

Website Development

6 steps to writing the perfect website brief

If you’ve been tasked with creating a website brief but aren’t sure where to

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12 / 08 / 2017

Channel Shift

How to Use Our Channel Shift ROI Calculator

A quick guide to using our Channel Shift ROI Calculator... 

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