Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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17 / 02 / 2020
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Channel Shift, Housing

5 signs your housing organisation is ready for a digital transformation

Digital advancements present a wealth of opportunities for social housing

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14 / 02 / 2020
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Housing, Website Development

6 signs your housing organisation needs to improve web performance

Your website is like the front door of your housing association – if you’ve got

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12 / 02 / 2020
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Channel Shift, Housing

5 of the biggest issues housing associations face and why digital transformation is the solution

The housing sector, like any other, faced challenges and changes over recent

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10 / 02 / 2020
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Housing, Self Service

How to improve your housing association's repair reporting process

An issue that many housing organisations have is managing the daily influx of

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06 / 01 / 2020

How to prepare for the pitch stage of a self-service portal procurement

The pitch stage is arguably one of the most important aspects of the entire

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15 / 12 / 2019
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Channel Shift, Self Service

What makes a great self-service portal for tenants?

When we first came up with the Franklin self-service portal concept, we knew we

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25 / 11 / 2019
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Housing

Third party integrations in housing made simple

Integrating third-party platforms can be convoluted and complex, but it really

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28 / 10 / 2019

How to get employees excited about channel shift

As with any change, channel shift can elicit a fearful reaction in employees.

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21 / 10 / 2019
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Channel Shift, Self Service

Getting stakeholder buy-in for a self-service portal project

Channel shift projects are at least as much about mindset change as

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