Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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Jenny Bradshaw

Jenny Bradshaw

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Recent Posts

12 / 04 / 2021
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Channel Shift

5 reasons your self-service portal is failing

Since taking the digital jump and implementing a self-service portal, have you

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07 / 04 / 2021
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Channel Shift, Self Service

What is a Channel Shift Definition?

You may have heard of the term ‘channel shift’ as one of the new buzzwords of

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05 / 02 / 2021
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Prodo Insights, Housing

Our AI-Powered Repairs Tool with Housing Solutions

As part of our ongoing development with our longstanding client, Housing

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06 / 01 / 2021
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Website Development

Prodo's approach to designing your new website

Since 1998, (yep, that’s right - we're in our 20s!) we've been helping

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15 / 09 / 2020
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Channel Shift, Prodo Insights

Key ways digital transformation across the customer journey can build loyalty and improve retention

In 2019, it was reported that 21% of companies think they’ve already

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What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

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01 / 09 / 2020
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Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a rise

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23 / 07 / 2020
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Conversational Marketing

Why now is the time to invest in a conversational marketing strategy to amplify channel shift

You’ve probably heard it already – chatbots are the future. We’re not spouting

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22 / 05 / 2020
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Housing

Digitalisation beyond COVID-19: 4 key questions for housing associations

The rate at which the COVID-19 crisis has escalated has inevitably had direct

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