Self-Service Portals

Self-service portals allow your customers to access information or undertake transactions with your business without having to directly interact with a member of staff. We've built many of these platforms, tightly integrated with back-office systems to increase business efficiency complemented by a user-centric design that helps increase adoption among customers.

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Customer Portals

We create extraordinary self-service experiences

Here at Prodo we’ve built self-service portals for a range of organisations, including customer portals for housing associations like Accent Group and PA Housing as well as large, commercial corporations like GJW Direct.

 

We've even taken the experience we've gained over the last 20 years to create our own subscription-based self-service portal for the housing sector - Franklin. 

 

Whether commercial, not-for-profit, subscription or bespoke; our self-service work has one thing in common - the end-user. We place the customer firmly at the heart of everything we do, ensuring your self-service solution is built to make their lives easier in order to increase adoption and maximise the benefit to your business.

A new customer contact channel for your organisation

Self-service portals provide users with instant access to commonly requested information and the ability to undertake repeatable transactional services through a private, secure web-based platform using any device at any time.

 

A self-service portal is a huge contributor to channel shift, providing a range of opportunities to cut down on manual, repeatable tasks for your customer-facing teams, whilst improving access to services for customers. The time saved by letting customers self serve can be reinvested back into your business, used to make efficiency savings or in the case of many of the housing associations we work with, spent focussing on those customers who have more complex, nuanced issues that require human contact.

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Average cost per transaction per channel

Face-to-face: £10.53 | Telephone: £3.39 | Online: 8p
Source: Channel Shift: Realising the Benefits by Dr Gerald Power

Some of the customer portals we've built...

Pushing RBH's digital customer service ahead of the curve

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design, Chatbot

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MyBromford: a functional, aesthetically pleasing self-service portal

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

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Achieving Accent Group's ambitious self-service vision

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

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Pushing RBH's digital customer service ahead of the curve

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design, Chatbot

Find Out More

MyBromford: a functional, aesthetically pleasing self-service portal

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

Find Out More

Achieving Accent Group's ambitious self-service vision

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

Find Out More
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Meet Franklin: Our SaaS portal

Franklin is Prodo's SaaS-based self-service portal specifically built for housing associations - it’s a complete self-service solution that can be up and running in minutes with four subscription tiers, including a free base pack!

 

Much like the bespoke portals we build, Franklin integrates with your key housing systems and works alongside your existing contact channels by handling routine, repeatable tenant queries, freeing up your contact centre to deal with more complex tenant needs but with Franklin there's a difference.

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Franklin SaaS Customer Portal

Umbraco Certified Gold Partner

We've got a long-standing partnership with Umbraco, with a proven track record and online training that makes sure we have all the right skills and Umbraco expertise to suit your needs.

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Why Prodo?

Our project teams are all in-house, including designers, UX specialists, developers, project managers, testers & support crew, meaning you'll receive clear and direct communication at every stage of their project with us. 

 

Our team is your team. We're a great bunch of enthusiastic, talented and passionate people who care about delivering quality content and support to help achieve your business goals. We'll be with you every step of the way to ensure you get the website your business needs. 

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Are you in the process of digital transformation?

Shift! How to make channel shift happen in housing is packed with our learnings and experience of delivering digital transformation programmes in social housing and includes insights from UK housing professionals who talk frankly about their experiences of running channel shift projects.

Want to get your hands on a copy? Send us your details and we'll send you one straight to your doorstep - for free!

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Send me a free copy of Shift!

Considering a customer portal but not sure where to start?

Tell us about your challenges, goals and timelines and we'll be able to assess what kind of customer portal you'll need and talk through some options.

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Need a partner for your self-service portal project?