What we did: Web Development, Digital Transformation, Design
A comprehensive, competitive tender process identified Prodo as the preferred supplier to rebuild Accent's digital offering from the ground up.
We chose Umbraco as the platform of choice on which to build that solution thanks to its flexibility to meet Accent's functional requirements as well as its ability to integrate with the back-office systems used by Accent internally.
Prodo’s consultancy and project teams worked closely in partnership with Accent's in-house project team, staff, customers and external contractors/suppliers to plan the phased design, build and deployment of the ideal ‘future state’ system.
We worked together to map out the processes and functionality we'd need to meet and exceed the current offering with an eye on the future phases of the project too.
The first phase yielded Accent's self-service portal - enabling tenants to pay rent, check statements, report repairs and more through an improved and user-centric bespoke tenant portal.
is now a simplified process and delivers contextual content depending on the type of customer and their stage in the customer journey
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If you've got a digital project you need support with, Prodo could be the perfect fit for your organisation. We work with every client on an individual basis - so we'd love to chat more about how we can tailor our services to you!
