Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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01 / 09 / 2020
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Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a rise

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01 / 09 / 2020
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Channel Shift

Channel Choice vs. Channel Shift in the Public Sector

In March 2017, the UK government published a policy paper outlining its digital

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17 / 07 / 2020
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Channel Shift

How digital channel shift can help your business

Communication and service delivery in the public sector is increasingly

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25 / 05 / 2020
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Channel Shift, Housing

Case study: Why Orwell chose Franklin for their tenant self-service portal

Orwell Housing Association was one of our very first customers for Franklin –

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16 / 03 / 2020
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Channel Shift, Housing

Empowering your tenants to adopt a digital mindset

You might be on the verge of a digital transformation, or you might have

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24 / 02 / 2020
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Channel Shift, Housing

How to prioritise, action and measure your digital transformation KPIs

 

Developing a digital transformation project can be a daunting prospect – but

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17 / 02 / 2020
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Channel Shift, Housing

5 signs your housing organisation is ready for a digital transformation

Digital advancements present a wealth of opportunities for social housing

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12 / 02 / 2020
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Channel Shift, Housing

5 of the biggest issues housing associations face and why digital transformation is the solution

The housing sector, like any other, faced challenges and changes over recent

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15 / 12 / 2019
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Channel Shift, Self Service

What makes a great self-service portal for tenants?

When we first came up with the Franklin self-service portal concept, we knew we

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