Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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19 / 04 / 2021
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Channel Shift

How to keep customers at the heart of your digital programs

For many housing associations, their core mission often revolves around putting

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16 / 04 / 2021
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Channel Shift

What does a housing association of the future look like?

One of the biggest assets of a housing association is the true desire to put

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14 / 04 / 2021
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Channel Shift

How to have a successful channel shift budget

If you're investing into digital platforms and solutions, channel shift will be

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12 / 04 / 2021
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Channel Shift

5 reasons your self-service portal is failing

Since taking the digital jump and implementing a self-service portal, have you

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12 / 04 / 2021
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Channel Shift, Housing

What’s Happening with Channel Shift in Local Authority and Housing?

Today’s consumers struggle to remember a time when receiving an instant service

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09 / 04 / 2021
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Channel Shift, Self Service

How to Deliver a Digital Channel Shift Strategy

Looking to implement an effective channel shift? We’re here to help you deliver

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07 / 04 / 2021
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Channel Shift, Self Service

What is a Channel Shift Definition?

You may have heard of the term ‘channel shift’ as one of the new buzzwords of

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01 / 02 / 2021
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Channel Shift

The Importance of Channel Shift in Local Government

If you feel like your organisation is bogged down by admin and repetitive tasks

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06 / 10 / 2020
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Channel Shift, Housing

The 5 key challenges of digital transformation stopping success

Over the last few months, digital transformation in housing associations has

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