Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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12 / 04 / 2021
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Channel Shift

5 reasons your self-service portal is failing

Since taking the digital jump and implementing a self-service portal, have you

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12 / 04 / 2021
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Channel Shift, Housing

What’s Happening with Channel Shift in Local Authority and Housing?

Today’s consumers struggle to remember a time when receiving an instant service

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09 / 04 / 2021
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Channel Shift, Self Service

How to Deliver a Digital Channel Shift Strategy

Looking to implement an effective channel shift? We’re here to help you deliver

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07 / 04 / 2021
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Channel Shift, Self Service

What is a Channel Shift Definition?

You may have heard of the term ‘channel shift’ as one of the new buzzwords of

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01 / 02 / 2021
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Channel Shift

The Importance of Channel Shift in Local Government

If you feel like your organisation is bogged down by admin and repetitive tasks

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06 / 10 / 2020
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Channel Shift, Housing

The 5 key challenges of digital transformation stopping success

 

Over the last few months, digital transformation in housing associations has

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05 / 10 / 2020
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Channel Shift, Housing

An excerpt from 'Shift!' The future is now: What services can look like

Want to know more about how to make your digital aspirations as a housing

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15 / 09 / 2020
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Channel Shift, Prodo Insights

Key ways digital transformation across the customer journey can build loyalty and improve retention

 

In 2019, it was reported that 21% of companies think they’ve already

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What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

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