Orbit Move App

Discover Orbit Move: Winner of the Most Innovative Housing App

What we did: App Development, Digital Transformation, Design

The story so far...

Orbit Group operates in an economic landscape of budget cuts and financial austerity where housing associations provide accommodation to some of society’s most vulnerable people. Organisations need to make savings while continuing to offer the best possible service and support to their customers.

 

How can we make Orbit more efficient with proven ROI? 

Orbit needed to tackle the significant ongoing cost of the sign-up process in terms of time and physical resources, and worked with us to develop a sign-up solution. The key objectives were to maintain the high-quality level of service customers were used to, while delivering direct ROI through genuine efficiency improvements for tenants and employees.

Orbit Move App
shape-8 shape-6

The first end-to-end digital tenancy sign-up platform in the sector

Prodo’s solution was an iPad app and online portal accessible to both applicants and housing officers: Orbit Move. The end-to-end digital tenancy sign-up platform, integrated with Orbit’s housing management system, is the first of its kind in the Housing sector. 

Housing officers can create new records within the app, allowing prospective tenants to complete their application details via the online portal or app version. Applicants can save the questionnaire and come back to it later and once completed and submitted, housing officers can review the application via the app or portal, setting rent, deposit, service charges and more to accept/decline the application.

 

Successful applicants complete an online quiz on their tenancy, giving valuable insight on where extra support may be needed once the tenancy goes live. Tenants sign their tenancy agreement digitally; their profile on Orbit’s My Account area is created automatically allowing them to transact digitally with  Orbit straight away.

Orbit Move App
shape-5-2-1 Shape-9-4

“I found the process really easy to follow, with support from my housing officer. It’s clearly going to make a big difference for staff and customers as it’s such a quick and simple process. It’s great to know if there was anything I didn’t understand I could speak to the Customer Service Team using the webchat service.”

One of the first tenants to use Orbit Move

Orbit
Orbit Move
shape-8 shape-6

The results

Orbit Move can be extended to different tenure types, allowing its rollout across the organisation. Being an iPad app, Orbit Move mobilised the workforce, all but eliminating paper and double-entry of data from the tenancy sign up process, delivering direct, measurable efficiency savings and ROI. The robust and open source Umbraco platform enabled quick, continuous enhancements based on user feedback.

5000+

applications processed since launch

100%

of applications processed digitally

95%

applications completed by tenants

half-ring-4 half-ring-5 square half-ring-6

Explore more of our work...

Housing Solutions gets talking to residents with a chatbot

What we did: Chatbot

Find Out More

Pushing RBH's digital customer service ahead of the curve

What we did: Web Development, Digital Transformation, Design, Chatbot

Find Out More

Bromford's intuitive, aesthetically pleasing portal design

What we did: Web Development, Digital Transformation, Design

Find Out More

Housing Solutions gets talking to residents with a chatbot

What we did: Chatbot

Find Out More

Pushing RBH's digital customer service ahead of the curve

What we did: Web Development, Digital Transformation, Design, Chatbot

Find Out More

Bromford's intuitive, aesthetically pleasing portal design

What we did: Web Development, Digital Transformation, Design

Find Out More
View All

Looking for your next project partner?

If you've got a digital project you need support with, Prodo could be the perfect fit for your organisation. We work with every client on an individual basis - so we'd love to chat more about how we can tailor our services to you!

Book a meeting