Self-service portals allow your customers to access information or undertake transactions with your business without having to directly interact with a member of staff.
We've built many of these platforms, tightly integrated with back-office systems to increase business efficiency complimented by user-centric design that helps increase adoption among customers.
Here at Prodo we’ve built self-service portals for a range of organisations, including housing associations like Accent Group and PA Housing as well as large, commercial corporations like GJW Direct.
We've even taken the experience we've gained over the last 20 years to create our own subscription based self-service portal for the housing sector - Franklin.
Whether commercial, not-for profit, subscription or bespoke; our self-service work has one thing in common - the end-user. We place the customer firmly at the heart of everything we do, ensuring your self-service solution is built to make their lives easier in order to increase adoption and maximise benefit to your business.
We're never more proud than when we deliver great results for our clients. We've picked out a few here to show you how we've helped their businesses grow.
GJW Direct needed to reinvent their brand, digitise their business model to drive online applications and grow the insurance..
Accent Group have been using a customer facing online self-service offering for the past three years as part of their MIS..
“Prodo have taken our digital transformation project of; 1 new website, 1 community portal, implementation of Hubspot and the accompanying inbound marketing strategy, pulled it all together and made it work.”
Christina Hamilton, Digital Marketing Manager, GJW Direct
Self-service portals provide users with instant access to commonly requested information and the ability to undertake repeatable transactional services through a private, secure web based platform using any device at any time.
A self-service portal is a huge contributor to channel shift, providing a range of opportunities to cut down on manual, repeatable tasks for your customer facing teams, whilst improving access to services for customers. The time saved by letting customers self serve can be reinvested back into your business, used to make efficiency savings or in the case of many of the housing associations we work with, spent focussing on those customers who have more complex, nuanced issues that require human contact.
Franklin is our SaaS-based self-service portal for housing associations - it’s a complete self-service solution that can be up and running in minutes with four subscription tiers starting from Free.
Much like the bespoke portals we build, Franklin integrates with your key housing systems and works alongside your existing contact channels by handling routine, repeatable tenant queries, freeing up your contact centre to deal with more complex tenant needs but with Franklin there's a difference.