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Empower customers with a flexible self-service portal

Franklin Portals by Prodo take all of our learnings from building over 200+ self-service portals both in and outside of the housing sector, with price points to suit all budgets, rapid deployment and a seamless UX interface that customers actually want to use.    

Let's talk
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A new customer contact channel for your organisation

Self-service portals provide users with instant access to commonly requested information and the ability to undertake repeatable transactional services through a private, secure web-based platform using any device at any time.

 

A comprehensive self-service strategy is a huge contributor to channel shift, providing a range of opportunities to cut down on manual, repeatable tasks for your customer-facing teams, whilst improving access to services for customers.

 

The time saved by letting customers self serve can be reinvested back into your business, used to make efficiency savings or in the case of many of the housing associations we work with, spent focussing on those customers who have more complex, nuanced issues that require human contact.

Key features...

Track upcoming & historic repairs

Track, diagnose, report and schedule repairs completely end-to-end

Link to your payment provider

Standardised RESTful API can integrate with your business systems through custom connectors

View rent payment & charges history

Pay, view rent transactions, account balance and create statements all from one screen

Download transaction data in PDF

Real-time tenancy data, shared securely between you and your tenants

View personal tenancy details

Real-time tenancy data, shared securely between you and your tenants

Send tenant portal notifications

Nudge users to re-engage with timely notifications and reminders

Tenants can edit personal details

Reduce calls logged for administrative updates and empower tenants

Enhanced security infrastructure

SSL encrypts data transmitted within the solution with ASP.NET enterprise level code architecture

Track upcoming & historic repairs

Track, diagnose, report and schedule repairs completely end-to-end

Link to your payment provider

Standardised RESTful API can integrate with your business systems through custom connectors

View rent payment & charges history

Pay, view rent transactions, account balance and create statements all from one screen

Download transaction data in PDF

Real-time tenancy data, shared securely between you and your tenants

View personal tenancy details

Real-time tenancy data, shared securely between you and your tenants

Send tenant portal notifications

Nudge users to re-engage with timely notifications and reminders

Tenants can edit personal details

Reduce calls logged for administrative updates and empower tenants

Enhanced security infrastructure

SSL encrypts data transmitted within the solution with ASP.NET enterprise level code architecture

More control over your customer portal

  • Personalised roadmap
  • Custom-built modules
  • Full brand treatment
  • Fully integrated
  • End-to-end reporting
  • Dedicated support team
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Personalised roadmap

We'll work alongside your team to understand your challenges and goals. We're the only portal provider that can offer you a completely personalised roadmap, so that your digital strategy matches your organisation's ambitions to shift further and faster than ever before.

User-Centric-Design-1

Custom-built modules

Anything you can imagine, we can build. We'll create a flexible customer portal that delivers exactly what your customers need with the option to develop custom modules bespoke to your requirements.  

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Full brand treatment

Your portal can look and feel as closely matched to your existing brand as you desire. From simple application to a full brand treatment where we'll carry out UX and design workshops to apply your brand to your new customer portal in all it's glory. 

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Fully integrated

The modular nature of our Franklin Portals means we can easily integrate with any external systems you require access to for an end-to-end experience. From payment providers to EDM scheduling, we've got plenty of experience building custom APIs to sync up systems.  

Intergration-1

End-to-end reporting

Data is foundational to a successful customer portal. Across some of our Franklin package options, you can unlock access to a comprehensive reporting suite and start to understand and analyse your customer behaviour within the portal. With metrics to gauge usage, engagement and blockers you'll be able to continuously improve and iterate your portal to maximise channel shift.   

Repairs-1

Dedicated support team

When you buy a custom Franklin portal, we become an extension of your team. Our dedicated Customer Success team are on hand to resolve any issues and ensure your customer portal runs smoothly.  

More control over your customer portal

Document-1

Personalised roadmap

We'll work alongside your team to understand your challenges and goals. We're the only portal provider that can offer you a completely personalised roadmap, so that your digital strategy matches your organisation's ambitions to shift further and faster than ever before.

User-Centric-Design-1

Custom-built modules

Anything you can imagine, we can build. We'll create a flexible customer portal that delivers exactly what your customers need with the option to develop custom modules bespoke to your requirements.  

Pro Icon (2)-1

Full brand treatment

Your portal can look and feel as closely matched to your existing brand as you desire. From simple application to a full brand treatment where we'll carry out UX and design workshops to apply your brand to your new customer portal in all it's glory. 

Secure-1

Fully integrated

The modular nature of our Franklin Portals means we can easily integrate with any external systems you require access to for an end-to-end experience. From payment providers to EDM scheduling, we've got plenty of experience building custom APIs to sync up systems.  

Intergration-1

End-to-end reporting

Data is foundational to a successful customer portal. Across some of our Franklin package options, you can unlock access to a comprehensive reporting suite and start to understand and analyse your customer behaviour within the portal. With metrics to gauge usage, engagement and blockers you'll be able to continuously improve and iterate your portal to maximise channel shift.   

Repairs-1

Dedicated support team

When you buy a custom Franklin portal, we become an extension of your team. Our dedicated Customer Success team are on hand to resolve any issues and ensure your customer portal runs smoothly.  

With Franklin Portals you build what you want, when you want – at your own pace

Some of the self-service portals we've built...

Helping PA Housing to secure Digital Landlord of the Year with My PA portal

Sector: Social Housing

What we did: Umbraco Web Development, Customer Portal

Find out more

Achieving Accent Group's ambitious self-service vision

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

Find out more

Pushing RBH's digital customer service ahead of the curve

Sector: Social Housing
What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design, Chatbot

Find out more

Considering an online self-service portal but not sure where to start?

Tell us about your challenges, goals and timelines and we'll be able to assess what kind of customer portal you'll need and talk through some options.

Book a meeting

Other things we can do for you...