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Empower customers with a flexible self-service portal

Franklin Portals by Prodo take all of our learnings from building over 200+ self-service portals both in and outside of the housing sector, with price points to suit all budgets, rapid deployment and a seamless UX interface that customers actually want to use.    

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Helping transform the housing sector for 20+ years...

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A new customer contact channel for your organisation

Self-service portals provide users with instant access to commonly requested information and the ability to undertake repeatable transactional services through a private, secure web-based platform using any device at any time.

 

A comprehensive self-service strategy is a huge contributor to channel shift, providing a range of opportunities to cut down on manual, repeatable tasks for your customer-facing teams, whilst improving access to services for customers.

 

The time saved by letting customers self serve can be reinvested back into your business, used to make efficiency savings or in the case of many of the housing associations we work with, spent focussing on those customers who have more complex, nuanced issues that require human contact.

Key features...

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Track upcoming & historic repairs

Track, diagnose, report and schedule repairs completely end-to-end

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Link to your payment provider

Standardised RESTful API can integrate with your business systems through custom connectors

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View rent payment & charges history

Pay, view rent transactions, account balance and create statements all from one screen

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Download transaction data in PDF

Real-time tenancy data, shared securely between you and your tenants

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View personal tenancy details

Real-time tenancy data, shared securely between you and your tenants

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Send tenant portal notifications

Nudge users to re-engage with timely notifications and reminders

Demo - Franklin Nav 2021
Tenants can edit personal details

Reduce calls logged for administrative updates and empower tenants

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Enhanced security infrastructure

SSL encrypts data transmitted within the solution with ASP.NET enterprise level code architecture

Repair-Suite-2
Track upcoming & historic repairs

Track, diagnose, report and schedule repairs completely end-to-end

Payments-1
Link to your payment provider

Standardised RESTful API can integrate with your business systems through custom connectors

Calender-1
View rent payment & charges history

Pay, view rent transactions, account balance and create statements all from one screen

Document-1-1
Download transaction data in PDF

Real-time tenancy data, shared securely between you and your tenants

People-1
View personal tenancy details

Real-time tenancy data, shared securely between you and your tenants

User-Centric-Design-1-1
Send tenant portal notifications

Nudge users to re-engage with timely notifications and reminders

Demo - Franklin Nav 2021
Tenants can edit personal details

Reduce calls logged for administrative updates and empower tenants

Secure-2
Enhanced security infrastructure

SSL encrypts data transmitted within the solution with ASP.NET enterprise level code architecture

A complete self-service solution

All of these features come together to provide your housing association with a platform that enables better relationships with your residents. A simple, accessible interface makes it easy for customers to interact with you digitally, whilst freeing up your contact centre to handle more complex calls and needs.  

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More control over your customer portal

Personalised roadmap

We'll work alongside your team to understand your challenges and goals. We're the only portal provider that can offer you a completely personalised roadmap, so that your digital strategy matches your organisation's ambitions to shift further and faster than ever before.

Customisable modules

Anything you can imagine, we can build. We'll create a flexible customer portal that delivers exactly what your customers need with the option to develop custom modules bespoke to your requirements.  

Integration engine

The modular nature of our Franklin Portals means we can easily integrate with any external systems you require access to for an end-to-end experience. From payment providers to EDM scheduling, we've got plenty of experience building custom APIs to sync up systems.  

End-to-end reporting

Data is foundational to a successful customer portal. Across some of our Franklin package options, you can unlock access to a comprehensive reporting suite and start to understand and analyse your customer behaviour within the portal. With metrics to gauge usage, engagement and blockers you'll be able to continuously improve and iterate your portal to maximise channel shift.   

Self-service portals we've built...

Achieving Accent Group's ambitious self-service vision

What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design

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Pushing RBH's digital customer service ahead of the curve

What we did: Umbraco Web Development, Customer Portal, Digital Transformation, Design, Chatbot

Find out more

With Franklin Portals you build what you want, when you want – at your own pace

Tell us about your challenges, goals and timelines and we'll be able to assess what kind of customer portal you'll need and talk through some options.

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Meet our cross-platform mobile app add-on – FrankApp!

Once you've got a website and self-service portal set up, the next logical step in channel shift is a mobile application. Studies have shown over half the time we spend on our mobiles is in an app!

 

So give your customers the option of an advanced self-service channel with an optimised, user-friendly app that takes their experience with your organisation to the next level – and gives you access to enhanced data and improved engagement. 

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Other things we can do for you...