Housing Solutions Portal & Web

Driving forward digital innovation
with Housing Solutions

What we did: Web Development, Design, Chatbot

The story so far...

We've been working with Housing Solutions for the past few years, launching loads of innovative projects together to help them drive forward their digital transformation across the organisation. We love working with them through a multi-channel approach, delivering seamless integrations that give tenants more control over their day-to-day tenancy tasks - and we've got so many ideas for how to continually evolve their journey!

Housing Solutions

A website that encourages self-service behaviour

Over the years, we collaborate with Housing Solutions to continually iterate and improve their current website design. Whether it's enhanced functionality requirements or a light-touch design refresh, part of our commitment to them as a client is to constantly look for ways to evolve their digital offering. Everything from the navigation to the accessibility points have been delivered with the end-user in mind, with signposts to support the adoption of self-service behaviours throughout to key transactional areas of the site. 

A chatbot that handles over 80% of online conversations

The chatbot replaced Housing Solution’s previous live chat function, able to handle all of those routine enquiries and as a result, free up valuable time from the contact centre to be better utilised elsewhere.

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Housing Solutions Chatbot

"We consider Prodo to be an extension of our digital team. They've supported us in our ambitions to continue to develop and evolve our digital service offering, always bringing fresh ideas to the table and lending a hand when needed. With a wealth of knowledge on the social housing sector, they're a trusted partner for us."

Richard Harvey, Head of Digital & Information Services at Housing Solutions

Housing solutions
Housing Solutions Portal

An optimised, dynamic self-service portal

Housing Solution's self-service portal is another example of continual development. Part of the deal with a project at Prodo means you'll get access to rolling updates, so when either us or Housing Solutions see an opportunity, we'll work together to implement it. Their self-service portal empowers tenants to make payments, book repairs, request gas servicing appointments and much more. With complete integrations through to other core systems, the portal both allows tenants access to information and services when they need it, and provides Housing Solutions with key data for analysis. 

22%

increase in sessions across the website & portal

2700+

conversations started with the bot in its first month

50%

increase of portal usage year-on-year

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The Prodo team behind the project...

The will to ‘do good’ is part of Prodo's DNA, and that's one of the many reasons the social housing sector resonates so well with our core values. We love working with associations of all shapes and sizes!

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Team Image Gallery 3 - Housing

Explore more of our work...

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The chatbot that qualified more leads in 3 weeks than live chat did in 1 year

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What we did: Inbound marketing, Chatbot, SEO & Paid Media

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Pushing RBH's digital customer service ahead of the curve

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Looking for your next project partner?

If you've got a digital project you need support with, Prodo could be the perfect fit for your organisation. We work with every client on an individual basis - so we'd love to chat more about how we can tailor our services to you!

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