We've been working with Housing Solutions for the past few years, launching loads of innovative projects together to help them drive forward their digital transformation across the organisation. We love working with them through a multi-channel approach, delivering seamless integrations that give tenants more control over their day-to-day tenancy tasks - and we've got so many ideas for how to continually evolve their journey!
We're always striving to make the customer experience better and we've recently embarked on an exciting new project: an AI-powered repairs diagnostics tool that makes the repairs reporting process a breeze! Find out how it can identify top issues with near 100% accuracy and help engineers fix them right first time...
Richard Harvey, Head of Digital & Information Services at Housing Solutions
Over the years, we collaborate with Housing Solutions to continually iterate and improve their current website design. Whether it's enhanced functionality requirements or a light-touch design refresh, part of our commitment to them as a client is to constantly look for ways to evolve their digital offering. Everything from the navigation to the accessibility points have been delivered with the end-user in mind, with signposts to support the adoption of self-service behaviours throughout to key transactional areas of the site.
Housing Solution's self-service portal is another example of continual development. Part of the deal with a project at Prodo means you'll get access to rolling updates, so when either us or Housing Solutions see an opportunity, we'll work together to implement it. Their self-service portal empowers tenants to make payments, book repairs, request gas servicing appointments and much more. With complete integrations through to other core systems, the portal both allows tenants access to information and services when they need it, and provides Housing Solutions with key data for analysis.
Sector: Professional Services
What we did: Inbound marketing, Chatbot, SEO & Paid Media
What we did: Web Development, Design, Marketing Automation, Chatbot
What we did: App Development, Digital Transformation, Design