What we did: Web Development, Design, Chatbot
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We're always striving to make the customer experience better and we've recently embarked on an exciting new project: an AI-powered repairs diagnostics tool that makes the repairs reporting process a breeze! Find out how it can identify top issues with near 100% accuracy and help engineers fix them right first time...
The chatbot replaced Housing Solution’s previous live chat function, able to handle all of those routine enquiries and as a result, free up valuable time from the contact centre to be better utilised elsewhere.
Richard Harvey, Head of Digital & Information Services at Housing Solutions
Over the years, we collaborate with Housing Solutions to continually iterate and improve their current website design. Whether it's enhanced functionality requirements or a light-touch design refresh, part of our commitment to them as a client is to constantly look for ways to evolve their digital offering. Everything from the navigation to the accessibility points have been delivered with the end-user in mind, with signposts to support the adoption of self-service behaviours throughout to key transactional areas of the site.
Housing Solution's self-service portal is another example of continual development. Part of the deal with a project at Prodo means you'll get access to rolling updates, so when either us or Housing Solutions see an opportunity, we'll work together to implement it. Their self-service portal empowers tenants to make payments, book repairs, request gas servicing appointments and much more. With complete integrations through to other core systems, the portal both allows tenants access to information and services when they need it, and provides Housing Solutions with key data for analysis.
The will to ‘do good’ is part of Prodo's DNA, and that's one of the many reasons the social housing sector resonates so well with our core values. We love working with associations of all shapes and sizes!
Sector: Professional Services
What we did: Inbound marketing, Chatbot, SEO & Paid Media
What we did: Web Development, Design, Marketing Automation, Chatbot
Find Out More Sector:
What we did: App Development, Digital Transformation, Design
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If you've got a digital project you need support with, Prodo could be the perfect fit for your organisation. We work with every client on an individual basis - so we'd love to chat more about how we can tailor our services to you!
