The Shape! book is built around a simple framework to help social housing providers navigate AI-powered transformation, without losing sight of what matters. It stands for:
It’s packed with real-world examples, hard-won lessons, and a few cautionary tales from across the UK (and beyond). We’ve distilled years of experience working with providers of all sizes into a practical, no-jargon guide to what works – and what to watch out for.
Whether you’re just starting to explore AI or already trialling new tools, Shape! gives you a clear structure to plan, deliver and embed change that lasts.
Pippa Adams, author of Shape!
This book shows that the most effective use of AI in social housing isn’t just about automation – it’s about following a clear, ethical and strategic framework that frees people from routine tasks, improves service delivery, and strengthens communities. From rent payments to repairs, AI can help make essential services faster, fairer and less stressful for tenants.
Shape! is the framework we’ve developed to guide housing providers through this transformation – blending strategy, human-centred design, analytics, platforms and execution. Drawing on over 20 years of experience and real-world insights from housing professionals, this book offers a practical, grounded path to delivering AI-powered change that’s efficient, responsible and made for the sector.
With over 300 pages, Shape! shares the SHAPE Framework - our practical model for responsible AI adoption in housing. Packed with real-world case studies and insights from housing leaders, it's designed to help you turn AI into action.
Whether you're just starting your AI journey or looking to scale your impact, Shape! gives you the clarity, structure and inspiration to act with confidence.
We want everyone in the social housing space to have access to our findings - which is why we're offering to send you a free copy. Simply fill out your details and we'll get a copy out to you.
