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A mobile application to drive channel shift

Built on our proprietary Franklin technology, our cross-platform FrankApp mobile application empowers tenants to access their account, make payments and book appointments from the palm of their hand on their channel of choice. For housing associations, the FrankApp mobile app brings advanced personalisation, enhanced customer engagement and new functionality.

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The FrankApp Pro

An out-of-the-box mobile app that drives customer engagement

We've taken everything we've learnt from building thousands of user-centric digital platforms to create the FrankApp Pro. For housing professionals who need to ramp up their channel shift activity quickly, our FrankApp Pro offers core self-service functionality with a customisable look-and-feel and rapid deployment.

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The next step in channel shift

The FrankApp Pro mobile application offers a natural extension of the digital services housing associations provide and is the logical next step in your digital transformation journey.

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Cross-platform iOS

Fast deployment with pre-approved code architecture on iOS platforms

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Full portal functionality

Tenants can make payments, book repairs and manage their accounts completely end-to-end 

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Proactive user engagement

Deliver key messages at the right time with personalised push notifications to re-enforce self-service

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Accessibility
built in

Accessible across mobile device platforms with voice recognition and multi-lingual functionality

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Custom look & feel

Full control over colours and fonts to make the app your own

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Integrates with key systems

Connect to your housing systems for a seamless end-to-end experience

User-Centric-Design-1
Cross-platform iOS

Fast deployment with pre-approved code architecture on iOS platforms

Repair-Suite-1
Full portal functionality

Tenants can make payments, book repairs and manage their accounts completely end-to-end 

User-Centric-Design-1-2
Proactive user engagement

Deliver key messages at the right time with personalised push notifications to re-enforce self-service

People-1-1
Accessibility
built in

Accessible across mobile device platforms with voice recognition and multi-lingual functionality

Document-1-2
Custom look & feel

Full control over colours and fonts to make the app your own

Intergration-1-1
Integrates with key systems

Connect to your housing systems for a seamless end-to-end experience

Integrates with your key systems

Connect the FrankApp to your housing systems for a seamless, end-to-end tenant self-service experience...

Empower your digital-savvy customers

App usage is on the up. As much as we think it's only younger generations, research by Post Office Broadband found that 61% of over 65s felt confident using a smartphone. So why not give customers a channel they want to use?

 

The FrankApp has been designed to make the user journey easier than ever to navigate with a clean, familiar and friendly interface. Give your tenants that want digital access the power to make payments, manage their account and book appointments in one place.

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Nudge inactive customers in the right direction

Once downloaded by a customer, you'll have a constant communication channel with them. Rent due next week? Time for an annual boiler service? Running a local community forum?

 

Push notifications re-enforce self-service engagement without the user ever having to actually go into the app. You'll be able to deliver personalised messages at the right time to maximise customer engagement and satisfaction.

The FrankApp Enterprise

A bespoke mobile app built just for you

We know that sometimes, your organisation needs more than off-the-shelf functionality – think advanced data collection, specialist integrations or a completely custom design. That's why we offer the FrankApp Enterprise. Our extensive development capabilities mean that we can create a custom-made mobile application that solves more complex challenges and offers advanced scalability.

 

Whilst our off-the-shelf solution offers all of our learnings and experience built-in as standard, your organisation may have more complex needs that simply can’t be met without being custom built. Our in-house development team can bring your ideas to life!

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Interested in developing an app with us?

By honing in on your user journeys and building a picture of your current customer experience, we can help you communicate better with your customers through advanced digital platforms. Get in touch today to find out more...

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Other things we can do for you...