Accent Group have been providing high quality social housing for rent and sale for over 50 years and remain firmly committed to providing their residents within their 22,000 properties with top quality customer service at every possible touch point
Following an extensive business-wide review back in 2017, Accent Group defined a primary business objective around delivering exceptional digital customer experience.
Accent had been using a customer facing online self-service offering for the past three years as part of the suite of services offered by their housing management system provider. The platform had been successful for them, but they needed to keep improving in order to meet the high standards they set for themselves.
This piece of work formed part of a wider Digital Transformation Programme that also encompasses an integrated customer-facing website with property listing, an integrated customer and staff lettings and sales management platform, an integrated end-to-end repairs appointing and management for customers, staff and contractors and a bespoke KPI and reporting suite.
A comprehensive, competitive tender process identified Prodo as the preferred supplier to rebuild Accents digital offering from the ground up.
We chose Umbraco as the platform of choice on which to build that solution thanks to its flexibility to meet Accent's functional as well as its ability to integrate with the back office systems used by Accent internally.