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Digital Transformation Agency

Since 1998, we've been helping housing associations use digital technology to enhance processes, culture and customer experience, cutting through the challenges of old systems and poor data.

As a digital transformation agency, we work with you to connect the dots, integrate your systems and create customer-centric solutions so that you can focus on making your residents lives better. We're so invested into digital transformation strategy, we've even written a book on our findings specifically for housing professionals - Shift!

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How do we deliver Digital Transformation?

Web Development
Web development that delivers results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

Customer portals
Self-service portals for customers

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

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Chatbots and conversational marketing strategies

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

App development
Mobile app development to extend channel shift

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Web Development
Web development that delivers results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

Customer portals
Self-service portals for customers

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

Chatbots-1
Chatbots and conversational marketing strategies

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

App development
Mobile app development to extend channel shift

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Digital Transformation

What is digital transformation?

Digital transformation (or DX) isn’t achieved overnight. It's an ongoing process that doesn't ever really stop - it just evolves as technology does. Whether you're just starting to move your services online, want to reach new audiences, or refine your processes, you need to make your user journeys more engaging - digital is the way forward. 

 

The fast evolution of technology has meant many housing associations are working across legacy systems and outdated processes without the time, skills or resource to keep up. That's where we step in - we can understand what you want to do with digital and create a tangible plan of action to deliver a realistic strategy for transformation - whether that's through a new website, self-service portal, app, AI or chatbot

Consultancy & implementation

We support clients with native systems as well as developing bespoke API builds - things like payment gateways, CRM and custom self-service portals

Digitalisation of services & infrastructure

Moving services and processes into the online space, from comprehensive websites to providing conversion-focused marketing campaigns

Software engineering & development

Whether it's a complex integration project or a bespoke web build, we have an in-house development team to help unify your business applications & data

Digital transformation delivered for...

Driving forward digital innovation with Housing Solutions

What we did: What we did: Web Development, Design, Chatbot

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Achieving Accent Group's ambitious self-service vision

What we did: Web Development, Self Service Portal, Digital Transformation, Design

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Helping PA Housing to secure Digital Landlord of the Year with My PA portal

What we did: Web Development, Self Service Portal

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Driving forward digital innovation with Housing Solutions

What we did: What we did: Web Development, Design, Chatbot

Find Out More

Achieving Accent Group's ambitious self-service vision

What we did: Web Development, Self Service Portal, Digital Transformation, Design

Find Out More

Helping PA Housing to secure Digital Landlord of the Year with My PA portal

What we did: Web Development, Self Service Portal

Find Out More

Building user-centric self-service tools

Whether commercial, not-for-profit, subscription or bespoke; our self-service customer portals have one thing in common - the end-user. We place the customer firmly at the heart of everything we do, ensuring your self-service solution is built to make their lives easier in order to increase adoption and maximise the benefit to your business.

 

Self-service portals allow your customers to access information or undertake transactions with your business without having to directly interact with a member of staff. We've built many of these platforms, tightly integrated with back-office systems to increase business efficiency complemented by user-centric designs that helps increase adoption among customers. 

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Accent
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Want to learn how we can help your association transform with digital?

By honing in on your user journeys and building a picture of your current customer experience, we can help you communicate better with your customers through advanced digital platforms. Get in touch today to find out more...

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Useful resources

Report: The Future of Digital in Social Housing

A report on what the digital future holds for housing associations - covering 5G, drones and more!

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Get a free copy of our book, Shift!

Shift! is the paperback book from Prodo written for UK housing professionals all about digital transformation. With 150+ pages, it's packed with insight and learnings from the sector!

Find Out More

Report: Housing Hindsight 2020

Check out our report on the current state of channel shift in the housing sector, covering statistics from last year and what the..

Find Out More

Report: The Future of Digital in Social Housing

A report on what the digital future holds for housing associations - covering 5G, drones and more!

Find Out More

Get a free copy of our book, Shift!

Shift! is the paperback book from Prodo written for UK housing professionals all about digital transformation. With 150+ pages, it's packed with insight and learnings from the sector!

Find Out More

Report: Housing Hindsight 2020

Check out our report on the current state of channel shift in the housing sector, covering statistics from last year and what the..

Find Out More

Ready to start your digital transformation project?