Digital Transformation

Since 1998, we've been helping organisations use digital technology to enhance processes, culture and customer experience, cutting through the challenges of old systems and poor data. We work with you to connect the dots, integrate your systems and create customer-centric solutions so that you can focus on the big decisions that grow your business. We love digital transformation so much, we've even written a book on it - Shift!

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Digital Transformation

What does DX mean to you?

Digital transformation (or DX) isn’t achieved overnight. It's an ongoing process that doesn't ever really stop - it just evolves as technology does. Whether you're just starting to move your services online, you want to reach new audiences, you want to refine your processes, you need to make your user journeys more engaging - digital is the way forward. 

 

The fast evolution of technology has meant many businesses are working across legacy systems and outdated processes without the time, skills or resource to keep up. That's where we step in - we can understand what you want to do with digital and create a tangible plan of action to deliver a realistic strategy for transformation - whether that's through a new website, self-service portal, app, AI or chatbot. 

Consultancy & implementation

We support clients with native systems as well as developing bespoke API builds - things like payment gateways, CRM and custom self-service portals

Digitalisation of services & infrastructure

Moving services and processes into the online space, from comprehensive websites to providing conversion-focused marketing campaigns

Software engineering & development

Whether it's a complex integration project or a bespoke web build, we have an in-house development team to help unify your business applications & data

How do we deliver Digital Transformation?

Web Development
Design & build websites that deliver results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

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Customer portals
Develop bespoke self-service portals for tenants

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

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Chatbots-1
Improve efficiencies with chatbots

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

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App development
Intuitive app development to make channel shift easy

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Find out more
Web Development
Design & build websites that deliver results

We design and build innovative websites driven by the user journey, with an in-house development and design team to guide you through the process.

Find out more
Customer portals
Develop bespoke self-service portals for tenants

Empower your tenants to self-serve things like rent payments, repairs requests and booking appointments through a bespoke self-service portal.

Find out more
Chatbots-1
Improve efficiencies with chatbots

82% of consumers expect an immediate response. Let your customers get the information they need, when they need it, with a dynamic, fully-integrated chatbot.

Find out more
App development
Intuitive app development to make channel shift easy

In a world where mobile means everything, we'll help design, develop and build high-end apps that empower channel shift

Find out more

Digital transformation delivered for...

Driving forward digital innovation with Housing Solutions

Sector: Social Housing
What we did: What we did: Web Development, Design, Chatbot

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Achieving Accent Group's ambitious self-service vision

Sector: Social Housing
What we did: Web Development, Self Service Portal, Digital Transformation, Design

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Reinventing the GJW brand and digitising their business model

Sector: Professional Services
What we did: Web Development, Design, Inbound Marketing, Paid & SEO

Find Out More

Driving forward digital innovation with Housing Solutions

Sector: Social Housing
What we did: What we did: Web Development, Design, Chatbot

Find Out More

Achieving Accent Group's ambitious self-service vision

Sector: Social Housing
What we did: Web Development, Self Service Portal, Digital Transformation, Design

Find Out More

Reinventing the GJW brand and digitising their business model

Sector: Professional Services
What we did: Web Development, Design, Inbound Marketing, Paid & SEO

Find Out More
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Are you part of the Housing Hive yet? Join our next event!

Prodo has created a growing community for social housing professionals to share, collaborate and support each other. Make sure you join our next event to find out what it's all about!

Register now
The Housing Hive

Building user-centric self-service tools

Whether commercial, not-for-profit, subscription or bespoke; our self-service customer portals have one thing in common - the end-user. We place the customer firmly at the heart of everything we do, ensuring your self-service solution is built to make their lives easier in order to increase adoption and maximise the benefit to your business.

 

Self-service portals allow your customers to access information or undertake transactions with your business without having to directly interact with a member of staff. We've built many of these platforms, tightly integrated with back-office systems to increase business efficiency complemented by user-centric designs that helps increase adoption among customers. 

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Accent
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Get a free copy of Shift!

Shift! How to make channel shift happen in housing is our very first foray into authorship. It's packed with our learnings and experience of delivering digital transformation programmes and includes insights from UK housing professionals who talk frankly about their experiences of running channel shift projects.

Want to get your hands on a copy? Send us your details and we'll send you one straight to your doorstep!

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I want it!

Franklin SaaS Self Service Portal

Franklin - our subscription-based self-service portal

Franklin is a SaaS-based self-service portal built specifically for housing associations by Prodo - it’s a complete self-service solution that can be up and running in minutes with four subscription tiers including a free starter pack.

 

Much like the bespoke portals we build, Franklin integrates with your key housing systems and works alongside your existing contact channels by handling routine, repeatable tenant queries, freeing up your contact centre to deal with more complex tenant needs.

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Deployed and ready in 3 minutes

Customisable look & feel to fit your brand

Pricing & features to suit all organisations and budgets

Need some help?

Tell us about your challenges, goals and timelines and we'll help you figure out what services are right for your organisation.

Book a meeting

Useful resources

Report: The Future of Work in Social Housing

We wanted to know how the recent impacts of COVID-19 have impacted work in social housing. How have employees handled the transition to remote? What are their biggest challenges? Are they more productive?

Find Out More

Free chapter: Shift!

Shift! is the paperback book from Prodo written for UK housing professionals. To give you a sneak preview of Shift!, we'll send you Chapter 3 straight to your inbox...

Find Out More

Report: Housing Hindsight 2020

Check out our report on the current state of channel shift in the housing sector, covering statistics from last year and what the..

Find Out More

Report: The Future of Work in Social Housing

We wanted to know how the recent impacts of COVID-19 have impacted work in social housing. How have employees handled the transition to remote? What are their biggest challenges? Are they more productive?

Find Out More

Free chapter: Shift!

Shift! is the paperback book from Prodo written for UK housing professionals. To give you a sneak preview of Shift!, we'll send you Chapter 3 straight to your inbox...

Find Out More

Report: Housing Hindsight 2020

Check out our report on the current state of channel shift in the housing sector, covering statistics from last year and what the..

Find Out More
View all

Ready to start your digital transformation project?