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Adam Brown

Recent Posts

05 / 05 / 2021
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Channel Shift

Nudge or Shift - what's right for you?

Just kick-started your digital transformation journey? Maybe you’ve recently

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16 / 03 / 2020
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Channel Shift, Housing

Empowering your tenants to adopt a digital mindset

You might be on the verge of a digital transformation, or you might have

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28 / 10 / 2019

How to get employees excited about channel shift

As with any change, channel shift can elicit a fearful reaction in employees.

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21 / 10 / 2019
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Channel Shift, Self Service

Getting stakeholder buy-in for a self-service portal project

Channel shift projects are at least as much about mindset change as

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16 / 09 / 2019
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Channel Shift

How to free up your contact centre to handle more complex cases

Housing associations are all about people – and, of course, your customers are

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