Get regulation ready with our customer experience action plan designed to build trust and unlock capacity
Frustration with housing providers systems, website, portals and CRM is a systemic theme through numerous customer workshops that Prodo has undertaken. Ultimately this systems challenge is making customers feel that their questions, service concerns and complaints fall into a black hole, which is undermining trust and it is clear that this impacts on tenant satisfaction.
With imminent consumer regulation, stretched resources and higher customer expectations, the time is right for taking stock of where you are.
Prodo can help you build trust and unlock capacity to refocus resources into supporting your customers, improving your stock and meeting your regulatory requirements.
Transparency, accountability, usability and accessibility are key to building trust, improving customer experience, delivering efficient services and meeting the requirements of Consumer Regulation.
It’s easy to feel overwhelmed by systems challenges, but Prodo’s action plan will help.
Our UX, Design & Accessibility experts will audit your platform with techniques we have developed from years of experience. We’ll look for weaknesses in the user journey that can cause issues with adoption and create customer frustrations that directly undermine trust and confidence in the system. You will receive this roadmap in a simple, digestible format.
Workshop with internal stakeholders and customers where we really get under the skin of some of the issues – providing that valuable insight.
We'll assess your sitemap, information architecture, content hierarchy, mobile experience, brand application, accessibility, user journey success against key goals, including consumer regulation and tenant satisfaction. With our expertise we can highlight how to ensure that your customers journey and experience builds trust and delivers strong TSM performance
We'll walk you through your bespoke action plan with all of our findings, recommended remedial action with direct correlation to their impact on satisfaction. We’ll help you to understand the impact that your customer facing systems are having on tenant satisfaction and help you to build trust and improve customers confidence in their landlord.
Our UX, Design & Accessibility experts will audit your platform with techniques we have developed from years of experience. We’ll look for weaknesses in the user journey that can cause issues with adoption and create customer frustrations that directly undermine trust and confidence in the system. You will receive this roadmap in a simple, digestible format.
Workshop with internal stakeholders and customers where we really get under the skin of some of the issues – providing that valuable insight.
We'll assess your sitemap, information architecture, content hierarchy, mobile experience, brand application, accessibility, user journey success against key goals, including consumer regulation and tenant satisfaction. With our expertise we can highlight how to ensure that your customers journey and experience builds trust and delivers strong TSM performance
We'll walk you through your bespoke action plan with all of our findings, recommended remedial action with direct correlation to their impact on satisfaction. We’ll help you to understand the impact that your customer facing systems are having on tenant satisfaction and help you to build trust and improve customers confidence in their landlord.
If you're not getting the level of engagement on your website that you expect, have accessibility concerns, or are simply looking for help to build your business case - get insight from our expert team into various aspects of your website's performance with our free, no-obligation website audit.
We'll assess the platform using a combination of automated and manual tests, followed by explaining our report of findings and recommendations over a video call.
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“Prodo worked as our partner to deliver a top class website which completely revamped our digital presence. They accurately hit the brief, exceeded our expectations on design and were a pleasure to work with.”
Mike Underwood
Futures Housing Group“We were buzzing to work with Prodo. We chose them due to their wealth of experience working with other housing associations and ability to meet our tight deadlines. The launch of the sites was seamless and post support has helped to fix any minor issues quickly and efficiently. I happily recommend Prodo.”
Benjamin Lowe
Honeycomb Group“Prodo has been excellent to work with. Their partnership approach allowed us to work together to create a great looking, best-in-class website that is a massive step forward for Futures Housing Group. Not only do they offer a great service, but also give first-class advice and guidance around best practice and solutions to problems.”
Alex Kellett
Futures Housing Group
