What Information do we collect?

We collect information automatically through cookies and information that is completed by yourself in contact forms for statistical tracking and marketing.

To collect and store any information through contact forms, you must first be aware of what we are collecting, how it will be stored and check a consent tickbox.

The data gathered is usually your name, email address and contact phone number. Depending on the nature of the enquiry form we may ask for different types of data, such as your job title, the use of which will be explained in the particular contact form.

If you telephone us with an enquiry, we will ask you for consent to store any personal or business information that you give to us and may request you complete an opt in form online.

Data will be stored on our systems until you opt out or request that your information is erased.

You can opt out of receiving marketing any time - by either clicking a link in an email we send to you or by contacting us on the details below.

Will will also remove any sales leads that we do not think represent commercial opportunities, or users that we find are not in their previous job position anymore.

How do we use the information about you?

We use any information that you have submitted to the website to send you the relevant information you have requested as well as use your data to market our offerings, products and services as well as keep you up to date on industry news.

We do not share, sell or rent your data with third parties without your previous consent or unless ordered to by a court of law. We only use privacy compliant software internally to perform marketing if you have consented to this.

To perform this marketing we store your data in a core “Contact Management System” which is linked to our semi automated marketing system. When we wish to put out marketing campaigns, names in this system are checked for suitability and if they have been asked to be marketed to.

Access to marketing data at Prodo is limited, with only key members of the team having any of the data contained if required, with the rest of the marketing process being automated.

Information gathered from your website activity can also be used to personalise your repeat visits as well as for statistical analysis to see how our website is performing and for improvement. Please refer to the “Cookies” section for more information.

If using a live chat feature we may any information voluntarily submitted through the conversation with a data privacy compliant third party live chat system. This data will never be shared.

Cookies

Cookies are text files that collect basic information about your visit. Most websites including ours use cookies to track traffic on their website for data collection and personalisation. Cookies are stored on your device or computer and “read” by the website.

We will create cookies that are stored on your device for tracking visits which - for example - contain timestamps and session amounts (amounts of visits) as well as any preferences that you have indicted.

If using a live chat feature, we may also store a cookie that informs us that you have entered into a live chat before for streamlining the process.

Other cookies we store are primarily statistical and broadly anonymous (although geo location, IP addresses and network addresses can be logged). Google Analytics, DoubleClick (part of Google) and AddThis are the current examples of “Big Data” collection. These help us improve and target content.

You can always clear your cookies or block cookies using your browser settings.

Right to Access your Information

Under data protection laws, you have a right to request personal information that a company holds on you as well as request deletion of the data if appropriate as well as other rights, such as modifying data that may be incorrect.

These actions come under the “Right of Access” data privacy laws. For more information or to make a request please contact us on the details below and we will explain our Right of Access process.

Contact Us

Please contact us if you would like any more information on our policies or make a data access request:

  • Email us: info@prodo.com
  • By post: Prodo Digital, The Stables, Little Heath Road, Christleton, Chester CH3 7DW
  • By phone: 0843 775 9712

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