Shift! Making Channel Shift Happen in Housing

2nd May 2019 | 9:30am
UKFast Campus, Birley Fields, Manchester, M15 5QJ

The agenda

10:00 - 10:10

Welcome & Introduction

Pippa Adams
CEO | Prodo
10:10 - 10:50

Adopting a self-service mindset

Rob Walker
Head of Product & Marketing | Prodo

How can housing organisations adopt a mindset that help them embrace channel shift initiatives like implementing new self-service channels for customers?

10:50 - 11:50

Shift Happens… if its planned!

Steve Dungworth
Digital Transformation Consultant | Connectology

Steve draws on his experiences running digital transformation programmes as Director of Digital Transformation at Accent Housing Group

11:50 - 12:50

Panel: Running Digital Transformation projects in housing

Chaired by Jenny Bradshaw
Group Account Director | Prodo

In this interactive panel, Jenny discussed first hand experiences from individuals who had played an active role in delivering digital transformation initiatives in their organisations. We heard from; Emma Morrison from Hyde Housing, Dan Moraga from PA Housing, Jarrod Williams from Bromford and freelance transformation consultant Ian Patterson.

13:45 - 14:30

A practical approach to agile delivery

Ant Morris
Head of Project Delivery | Prodo

Prodo's head of Project Delivery, draws on his own experiences working at organisations like the BBC to pass on a series of practical tools and insights that can be applied to channel shift projects in housing.

14:30 - 15:15

Measurement & Improvement

Pippa Adams
CEO | Prodo

Prodo's CEO Pippa Adams and Principal Implementation Specialist, Brian Gallagher from HubSpot discuss how you can measure, improve and accelerate channel shift with a practical demonstration featuring automation and bot technology

15:15 - 16:15

Panel: What I would have done differently

Chaired by Ivo Kerkhof
Head of Strategy | Prodo

Ivo is joined by Steve Dungworth; Martin Cutbill, Director at AlertaCall; Paul Wood, Director at 3C Consultants and Ant Morris to look back at learnings from previous channel shift and digital transformation projects. He asks - if you could go back, what would you do differently given what you know now?