On 2nd May 2019, Prodo hosted an exclusive, free event for housing professionals at UK Fast's Manchester Campus (complete with free bar and slide!).
The event, Shift! Making Channel Shift Happen in Housing covered practical steps organisations can take to help push their channel shift agenda from experts within the sector. The day was structured around the four pillars of channel shift, detailed in our book, Shift! How to Make Channel Shift Happen in Housing.
We had speakers from Prodo as well as some amazing people from a range of housing organisations sharing about their experiences in a range of engaging keynotes and panel sessions.
How can housing organisations adopt a mindset that help them embrace channel shift initiatives like implementing new self-service channels for customers?
Steve draws on his experiences running digital transformation programmes as Director of Digital Transformation at Accent Housing Group
In this interactive panel, Jenny discussed first hand experiences from individuals who had played an active role in delivering digital transformation initiatives in their organisations. We heard from; Emma Morrison from Hyde Housing, Dan Moraga from PA Housing, Jarrod Williams from Bromford and freelance transformation consultant Ian Patterson.
Prodo's head of Project Delivery, draws on his own experiences working at organisations like the BBC to pass on a series of practical tools and insights that can be applied to channel shift projects in housing.
Prodo's CEO Pippa Adams and Principal Implementation Specialist, Brian Gallagher from HubSpot discuss how you can measure, improve and accelerate channel shift with a practical demonstration featuring automation and bot technology
Ivo is joined by Steve Dungworth; Martin Cutbill, Director at AlertaCall; Paul Wood, Director at 3C Consultants and Ant Morris to look back at learnings from previous channel shift and digital transformation projects. He asks - if you could go back, what would you do differently given what you know now?