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The challenge

One substantial cost Orbit needed to tackle was its largely paper-based tenancy sign up process. This admin-heavy task involved housing officers and tenants filling in multiple forms which then had to be manually entered into Orbit’s housing management system back at the office.

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What we did

Prodo’s solution was an iPad app and online portal called Orbit Move, accessible to both applicants and housing officers. The end-to-end digital tenancy sign-up platform, integrated with Orbit’s housing management system, is the first of its kind in the Housing sector. Key features included housing officers being able to create new records on the move, tenants able to enter their application details, successful applicants able to give feedback and the ability to digitally 'sign' tenancy agreements. The app has won a number of awards, including the Housing Innovation Awards Most Innovative App/Online Tool and the Midlands Chartered Institute of Housing Excellence in use of Technology Award.

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About Orbit Group

Orbit Group is a housing organisation, operating in an economic landscape of budget cuts and financial austerity. Active in the South, East and Midlands and also operating a sheltered and supported housing arm – Orbit Independent Living – Orbit Group provides accommodation to some of society’s most vulnerable people. All providers in this sector need to make savings while continuing to offer the best possible service and support to their tenants.

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Proven results

97%

Of applications are now processed through Orbit Move

91.4%

Successful tenancy applications completed online with no assistance from Orbit Group

Find out how

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Want to improve service and efficiency?

Get in touch with our team today and let us help you work smarter.