Orbit Group operates in an economic landscape of budget cuts and financial austerity where housing associations provide accommodation to some of society’s most vulnerable people. Organisations need to make savings while continuing to offer the best possible service and support to their customers.
Orbit needed to tackle the significant ongoing cost of the sign-up process in terms of time and physical resources, and worked with Prodo to develop a sign-up solution. The key objectives were to maintain the high-quality level of service customers were used to, while delivering direct ROI through genuine efficiency improvements for tenants and employees.
“I found the process really easy to follow, with support from my housing officer. It’s clearly going to make a big difference for staff and customers as it’s such a quick and simple process. It’s great to know if there was anything I didn’t understand I could speak to the Customer Service Team using the webchat service.”
One of the first customers to use Orbit Move