A responsive website and mobile app created by Prodo Housing, part of Prodo, has been recognised for ‘Excellence in the use of Technology’ at the Midlands Chartered Institute of Housing Award (CIH). Orbit Move, built for housing association Orbit, provides an easy and efficient way to complete the tenancy sign-up process in five simple steps.
Prodo worked alongside Orbit to develop a digital sign-up platform that is unique in the housing sector. The innovative e-tenancy service covers sign up from start to finish across all customer touchpoints, produces electronic documentation including digitally-signed tenancy agreements, and adds the information to the existing housing management system.
Orbit Move supports Orbit’s ambition to achieve 75% of customer transactions online by 2020, improving customer service and efficiency.
Paul Billington, Managing Director at Prodo, said: “We’re proud to have been able to use our digital expertise and experience in the housing sector to bring Orbit Move to life.”
Kevin Hornsby, Head of Housing at Orbit, added: “We’re delighted to be pioneering the use of technology to enhance and streamline our customer experience and improve ways of working for our staff. A lot of hard work and cross-team working has allowed us to deliver a successful product, and we are already seeing the difference it is making to our staff and customers.”